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CSI · 6 hours ago

Customer Technical Support - Internal End User Support

Paducah, KY

Full-time

Hybrid

New Grad, Entry Level

Computer Services, Inc. (CSI) is a forward-thinking software provider that helps community and regional financial institutions. In this role, you will utilize your passion for technology to deliver high levels of customer support while troubleshooting technical issues for internal users.

Financial ServicesInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Fields client phone calls, emails and create tickets; ensures all tickets are updated with accurate information

Performs research based on requests submitted by internal and/or external customers

Troubleshoots routine CSI product issues and provides issue resolution on servers, databases, and/or applications; escalates as necessary

Communicate technical issues and resolutions with customers in business terms

Qualification

Troubleshooting hardwareMacOS troubleshootingWindows troubleshootingMicrosoft Office 365Customer service skillsAntivirus knowledgeRemote Support toolsMicrosoft Active DirectoryCompTIA A+CompTIA Network+CompTIA Security+Microsoft FundamentalsJamf Admin certification

Required

Strong customer service skills

Troubleshooting hardware and peripheral equipment

Firm knowledge and troubleshooting of macOS and Windows operating systems

Firm knowledge and troubleshooting of Microsoft Office 365 suite

Preferred

Knowledge of antivirus and other security tools

Knowledge of Beyondtrust Remote Support tool, or other equivalent tool

Knowledge of Microsoft Active Directory

AS degree in relevant field or equivalent experience

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft Fundamentals

Jamf Admin 100, 200, 300, and 400

Benefits

Competitive salary

Eligibility for incentive awards based on both individual and business performance

Comprehensive range of benefits

Company

CSI

As a forward-thinking financial technology and software partner, we help community and regional banks, as well as organizations worldwide, solve their customers’ needs through open and agile technologies.

Founded in 1965