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Western Union · 1 day ago

Senior UI/UX Designer

Denver, CO

Full-time

Hybrid

Mid, Senior Level

$121K/yr - $151K/yr

5+ years exp

Western Union is positioned to become the world’s most accessible financial services company, transforming lives and communities. The Senior UI/UX Designer will own the design of multiple capabilities within the compliance application suite, advocating for user experience principles and contributing to product strategy and innovation.

Financial ExchangesFinancial ServicesInternetMobile PaymentsPayments

Responsibilities

Lead design efforts for large-scale, high-impact projects, driving design direction and ensuring consistency across capabilities

Advocate for the importance of user experience within the company, promoting best practices and user-centric design solutions

Conduct in-depth user research, including user interviews, persona development, and journey mapping, to inform design and product decisions

Synthesize research findings into actionable insights that shape the design and development process

Use data-driven approaches to measure user satisfaction and identify areas for improvement in the user experience

Ensure that designs are tested and validated rigorously to meet user needs and business goals before launch

Develop wireframes, prototypes, and detailed UI specifications that can be handed off to development teams

Support the creation of design systems and ensure adherence to UI/UX guidelines and design principles

Provide strategic input on interactive elements, animations, and transitions to elevate the user experience

Collaborate with product managers, developers, and other stakeholders to define project requirements and user goals

Ability to lead and facilitate workshops (e.g. design sprints, ideation sessions, journey mapping workshops) for collaborative problem solving

Support continuous improvement across our teams by providing feedback and helping others to improve their skills

Lead design reviews and ensure the team maintains a high standard of work

Stay current on emerging UI/UX trends, tools, and technologies, bringing fresh ideas and best practices to the team

Continuously refine the design process to improve efficiency, collaboration, and quality of work

Drive innovation in design and contribute to the evolution of the design system and product strategy

Present design concepts and solutions to clients, stakeholders, and executive leadership, clearly articulating the rationale behind design decisions

Manage multiple projects and priorities, ensuring timely delivery while maintaining high standards of design quality

Build strong relationships with stakeholders to ensure that user experience goals align with business objectives

Qualification

UI/UX designUser researchPrototyping toolsDesign toolsDesign systemsCommunication skillsCollaborationStrategic thinkingAdaptability

Required

5+ years of professional experience in UI/UX design, with a proven track record of leading 0-1 design projects

Bachelor's degree in Graphic Design, Interaction Design, Human-Computer Interaction (HCI), or a related field

Advanced proficiency in design tools such as Figma, Sketch, Adobe XD, or similar

Expertise in prototyping tools like InVision, Principle, or Framer

Expertise in user testing tools (e.g., UserTesting, Hotjar, Maze) and analytics platforms

Excellent organization and communication skills, capable of presenting complex design ideas clearly and persuasively while ensuring design artifacts are consistently organized, accessible, and aligned across teams

Strategic thinker with the ability to align user experience goals with business objectives while able to influence without authority

Highly collaborative, able to work cross-functionally with product, engineering, and other stakeholders to maintain clarity and alignment across distributed teams through organized design artifacts and regular syncs

Adaptable and comfortable in fast-paced environments, with the ability to prioritize and manage multiple projects through ambiguity