Transformations Care Network · 3 hours ago
Team Lead Prescriber Administrative Assistant
Billerica, MA
Full-time
Onsite
Mid Level
$20/hr - $25/hrTransformations Care Network is committed to improving access to high-quality mental health care. The Team Lead Prescriber Administrative Assistant plays a crucial role in supporting clients and team members, managing administrative tasks, and coaching new employees to ensure quality and professionalism in the clinical environment.
Health CareMental Health
Responsibilities
Answer phones and take clients’ calls and provide professional, accurate, satisfactory answers to their questions and concerns
Guide client through troubleshooting for telehealth appointments
Call insurance for prior authorization and copay information
Assist providers in administrative tasks
Answer general questions about the practice and services provided
Answer internal communication questions
Coordinate care between clients and providers
Schedule client appointments
Call in prescriptions to the pharmacy as needed and work on meds prior authorizations
Collaborate with other team members and locations to provide excellent customer service
Help train new team members as needed
Prepare client files for providers
Provide overall psychiatric provider and site support in conjunction with Site Coordinators
Own and manage medication logbook and download prescription monitoring report each day for review
Help support therapists and psychiatric providers on managing waitlists
Must maintain a professional dress code at all times
Help coordinator coverage when short staffed
Lead and facilitate training sessions for new Prescriber Medical Administrative Assistants (PMAAs), ensuring comprehensive understanding of company systems, workflows, and best practices
Provide ongoing coaching and mentorship to new PMAAs, fostering their professional development and ensuring adherence to established quality standards and procedures
Collaborate with departmental leaders to identify training needs and develop tailored onboarding plans for new PMAA hires, optimizing their integration into the team and maximizing productivity from inception
Other duties as assigned
Qualification
Required
High school diploma or equivalent
Excellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations
Patient and empathetic attitude as well as adaptable and flexible
Strong time management skills, detail oriented and organizational skills
Computer skills, familiarity with Google Drive
Phone skills, including familiarity with complex or multi-line phone systems
Maintain client trust and protect operations by keeping client care information confidential
Creating a safe, productive work environment that is client focused
Possess desire to do a thorough job in a fast-paced environment, must be detail oriented and highly organized
Ability to maintain professional appearance and demeanor, and interface well with clients and teammates in a mental health setting
Ability to complete other office tasks as needed
Customer service skills
Benefits
Medical
Dental
Vision
Low-cost virtual care
Dependent and domestic partner coverage
401K
Company
Transformations Care Network
Transformations Care Network is a mental health care organization.
Founded in 2020
201-500 employees
H1B Sponsorship
Transformations Care Network has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Brian Wheelan
Chief Executive Officer
Recent News
EIN Presswire
2025-10-31
Behavioral Health Business
2025-10-01
Company data provided by crunchbase