Valicy Gaming ยท 4 hours ago
Casino Service Technician
Vancouver, WA
Full-time
Hybrid
Entry Level
1+ years expValicy Gaming is a gaming innovation company headquartered in Greenville, North Carolina, with a focus on creating engaging electronic gaming experiences. The Casino Service Technician role involves daily travel to ensure optimal functionality of Electronic Gaming Machines (EGMs), performing preventive maintenance, troubleshooting, and building long-term customer relationships.
Gambling & Casinos
Responsibilities
Install, configure, troubleshoot, and update our cutting-edge products at various casino locations
Ensure optimal functionality of Electronic Gaming Machines (EGMs) through diagnostic exams, software configurations, and hands-on testing. Diagnose and resolve any tech-related issues promptly and efficiently
Swiftly document incident reports and maintain meticulous maintenance records in accordance with our guidelines, ensuring clarity and precision in every entry
Consistently update and manage daily/weekly technical logs, keeping a keen eye on the details
Understand company Mission, Vision, and Values and be an ambassador of MVV
Responsible for keeping current clients satisfied and delivering exceptional customer service
Be the primary point of contact and build long-term relationships with customers
Qualification
Required
Minimum age of 21; must possess a valid driver's license and the ability to secure and maintain necessary gaming licenses (assistance provided)
Ability to obtain a Gaming License or Vendor Technician License through the Tribal Gaming Commission (extensive background check)
1+ year(s) of experience configuring, testing, or repairing electronic equipment or a combination of experience and relevant certification
Strong interpersonal skills, including the ability to influence others
Excellent oral and written communication skills to be highly communicative and responsive
Strong troubleshooting skills with an understanding of network connectivity
Proficiency in the safe and appropriate use of hand and power tools
Able to lift, maneuver, and transport heavy machines (up to 400 lbs), with supportive equipment
Proficiency in windows, using CRMS, (Hubspot, NetSuite) for data entry and documentation tasks
Capability to oversee conversion projects or setups with minimal to no guidance
Commitment to upholding exemplary customer relations, both internally and externally
Willingness to work flexible hours, including overtime, weekends, on-call, evenings, and holidays
Up to 75% local travel required
Preferred
Casino industry background
Experience in land-based gaming
Has the ability to effectively work in a remote environment to fulfill your role on the team
Able to analyze and interpret floor map schematics
Basic electrical and networking knowledge
Company
Valicy Gaming
Headquartered in Greenville, North Carolina, with a dedicated game studio in Wilmington, Valicy represents a bold new chapter in gaming innovation.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase