Gainwell Technologies · 1 week ago
Manager Service Delivery (Remote in US)
United States
Contract
Remote
Mid, Senior Level
$87K/yr - $125K/yr
9+ years expGainwell Technologies is a company that values contributions and promotes career development. The Manager of Service Delivery will oversee daily operations of the development team for a Medicaid Management Information Systems MMIS Contract, ensuring effective collaboration and timely delivery of technical solutions.
Health CareInformation Technology
Responsibilities
Facilitate daily operational status meetings and release readiness reviews to ensure timely and high-quality technical solution delivery
Monitor batch processing and release dependencies, maintaining dashboards and trackers to support transparency and accountability
Develops demand forecasts with account teams on small to medium-sized projects to assist functional areas or departments in planning and delivering end-to-end services
Coordinate delivery timelines and dependencies, proactively managing risks and prioritizing initiatives with senior stakeholders
Partner with system administrators, DBAs, and project managers to coordinate releases and resolve delivery bottlenecks
Ensure SDLC deliverables—including estimates, designs, unit tests, and walkthrough documents—are completed on time and stored in appropriate repositories
Serve as liaison between internal teams and external partners, fostering alignment across business, technical, and operational stakeholders
Drive process improvements and standardization across development teams, contributing to operational efficiency and reduced delivery bottlenecks
Lead end-to-end delivery of work items, change orders, and defect resolutions across multiple MMIS teams, ensuring alignment with contractual KPIs and SLAs
Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts
Partner with PMO and account leadership to support weekly/monthly contractual reporting and financial outlook activities
Apply and communicate policies, procedures, and practices to promote shared commitment to MMIS account goals and objectives
Qualification
Required
Managing Technical Team working on Batch workflow including C language, SQL, Service oriented architecture, XML, Web services, Oracle Service bus, OLTP databases, HP Superdome and Oxi services
Bachelor's degree in business administration, engineering, information systems or related field preferred
Nine (9) or more years of support services, project, or program experience
Five (5) or more years of leadership or supervisory experience
Proven experience leading end-to-end delivery of MMIS projects, including coordination of timelines, cross-functional dependencies, and defect resolution
Experience with Agile within a Medicaid/Medicare environment
Benefits
Health (medical, dental, vision) benefits start on day 1 of employment.
Company match 401K and other benefits available within months of starting.
New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment.
Company provided computer for work use.
All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
We also have a variety of leadership and technical development academies to help build your skills and capabilities.
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase