Rippling · 1 hour ago
Technical Support Specialist, Platform
Nevada, United States
Full-time
Onsite
Entry Level
$21/hr - $23/hr
1+ years expRippling is a company that provides a unified platform for HR, IT, and Finance. The Technical Support Specialist will ensure customers have a seamless experience by addressing technical challenges and inquiries, maintaining product knowledge, and delivering exceptional customer service.
EmploymentHuman Resources
Responsibilities
Become a product expert - maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services
Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction
Qualification
Required
Bachelor's degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields or relevant work experience strongly preferred
1-4 years of customer support experience in a Technical Support domain
Flexibility with changing job duties and responsibilities
Organizational skills and experience improving processes
Excellent communication skills, both written and verbal (in English) in a technical environment
Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
Benefits
Competitive salary
Benefits
Equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Parker Conrad
Co-Founder and CEO
Albert Strasheim
Chief Technology Officer
Recent News
2025-12-29
Company data provided by crunchbase