John Crane · 3 weeks ago
Customer Reliability Engineer
Pasadena, TX
Full-time
Onsite
Mid LevelJohn Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries. The Customer Reliability Engineer works on-site at customer facilities to evaluate and recommend improvements for mechanical seals and equipment, ensuring compliance with partnership agreements and enhancing operational efficiency.
Manufacturing
Responsibilities
Reviews customer applications proactively and makes specific recommendations for MTBR improvement with over site from the salesman and/or the regional engineer
Analyzes and evaluates specific customer applications
Submits to salesman and/or regional engineer recommendations for improvement via the John Crane Application Data Information Sheet for approval
Directs the installation and commissioning of mechanical seals and their auxiliary support systems
Observes, collects, and evaluates customer data while working with the account manager and/or regional engineer
Reports seal program’s results utilizing John Crane’s current reliability management software, e.g. ServiceMax
Maintains John Crane's equipment survey
Communicates orally and in writing with customers, company personnel, and vendors while providing counseling, recommendations, and technical assistance
May include making technical presentations to customers or management with over site from the account manager or the regional engineer
Provides customer training for maintenance and operations personnel as required
Assists customer with the Management of Change process
Collects new equipment data sheets from customer’s project engineers for review by the account manager and/or regional engineer
The candidate must be willing and able to travel as needed to support assignments
Qualification
Required
Engineering degree required, ME preferred
Experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge
Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent
Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent
Company
John Crane
John Crane company specializes in artificial lift equipment and services.
Founded in 1917
5001-10000 employees
H1B Sponsorship
John Crane has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Olaf Zimmermann
Business Development Director APAC
Recent News
2025-12-10
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