CNA Insurance · 1 hour ago
Billing & Collections Commission Specialist
Lake Mary, FL
Full-time
Onsite
Entry, Mid Level
$35K/yr - $65K/yr
2+ years expCNA Insurance is committed to fostering a supportive work environment where employees can thrive. The Billing & Collections Commission Specialist is responsible for managing commission-related discrepancies, processing financial adjustments, and maintaining accurate records, requiring strong analytical skills and attention to detail.
FinanceFinancial ServicesInformation ServicesInformation TechnologyInsuranceProperty ManagementReal EstateRisk Management
Responsibilities
Manually transcribe data into spreadsheets due to formatting incompatibility
Perform itemized reviews to determine if balances increased, decreased, or were resolved through payment or activity
Classify items as new or old and confirm if balances are over 90 days past due
Track collection efforts and update spreadsheets throughout the month
Analyze items requiring additional work or follow-up actions
Review commission chargebacks for reversing legal commissions
Submit PME requests to purge or release commissions
Research policies with commissions owed to CNA
Respond to escalated inquiries from the Call Center and other business areas
Contact agencies to obtain updated or corrected bank information for reissuing commission payments
Address missing or incomplete Direct Bill Commission enrollment forms
Recruit agencies for paperless/email notification options
Consolidate producer codes into unified statements
Update agency address changes and maintain accurate records in Agent Center
Submit requests for stop payments, reissues, and credit transfers
Follow up on undeliverable checks and obtain updated mailing addresses
Qualification
Required
High school diploma or equivalent required
2–4 years of experience in billing, collections, commissions processing, or financial operations
Proficiency in Microsoft Excel (including formulas, sorting/filtering, and pivot tables)
Analytical Thinking: Ability to interpret financial data and identify discrepancies
Attention to Detail: High accuracy in manual data entry and reconciliation
Problem Solving: Skilled in resolving commission issues and handling escalations
Communication: Clear and professional interaction with agencies and internal departments
Time Management: Ability to prioritize tasks and meet deadlines in a fast-paced environment
Customer Service: Strong relationship management and follow-up skills
Adaptability: Responsive to changing priorities and ad hoc requests
Collaboration: Works effectively across departments and with external partners
Preferred
associate or bachelor's degree in Business, Finance, Accounting, or related field
Experience working in insurance, financial services, or a corporate operations environment
Familiarity with commission structures, agent billing, and reconciliation processes
Benefits
CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
Company
CNA Insurance
CNA is one of the largest U.S. commercial property and casualty insurance companies.
5001-10000 employees
H1B Sponsorship
CNA Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (32)
2023 (25)
2022 (43)
2021 (32)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$0.88M2016-09-12Post Ipo Equity· $0.88M
1978-01-13IPO
Leadership Team
Luke Mellors
Vice President, Technology
Daniel Franzetti
EVP of Worldwide Claim
Recent News
2025-11-03
MarketScreener
2025-11-03
Company data provided by crunchbase