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Nissan Motor Corporation · 7 hours ago

District Technical Service Manager (DTSM)

Los Angeles, CA

Full-time

Onsite

Mid, Senior Level

$81K/yr - $125K/yr

4+ years exp

Nissan Motor Corporation is seeking a District Technical Service Manager to join their team in Los Angeles, California. The role involves assisting in resolving vehicle repairs, instructing dealer technicians, and conducting evaluations to improve service customer satisfaction and retention.

AutomotiveCustomer ServiceManufacturingSalesTransportation

No H1B

Responsibilities

Conducts routine dealership visits to assess service operations and meet with service staff, management, and Dealer Principals

Collaborates with FOM and DTSM to evaluate customer service quality and practices in P&S operations

Participates in CSI reviews, addresses issues, and develops action plans to improve customer satisfaction

Identifies, implements, and shares best practices across dealerships

Monitors staff performance using real-time tools and CSI scores; addresses sources of customer complaints

Supports complex vehicle diagnostics and trains technicians on proper procedures

Communicates with engineering and technical teams to resolve recurring or complex technical issues

Investigates incidents by examining vehicles, reviewing documentation, and preparing detailed reports

Makes informed decisions aligned with company strategy and customer needs

Manages customer buyback evaluations, final repairs, documentation, and vehicle disposition

Serves as expert witness in Lemon Law, product liability, and warranty litigation; collaborates with Consumer Affairs to resolve disputes

Evaluates dealership training needs, tool inventory, and systems; recommends improvements

Promotes service department certification and recognizes achievements

Reviews and approves/denies warranty and goodwill claims using systems data and technical expertise

Acts as technical SME during warranty reviews

Performs additional related duties as needed

Qualification

Automotive technical experienceDTS/TECH LINE experienceAutomobile mechanical knowledgeAutomotive Service Excellence (ASE) Master StatusCustomer service focusInfluencing skillsVerbal communication skillsWritten communication skillsOrganizational skillsProblem-solving skills

Required

Experience: Four or more years of professional technical experience, automotive preferred, plus two or more years of DTS/TECH LINE experience and/or related industry leadership level experience

Education: Bachelor's degree or an equivalent combination of education, work experience and training that fulfills the minimum requirements for successful job performance

Automotive Service Excellence (ASE) Master Status Preferred

Job Knowledge and Skill: Thorough knowledge of automobile mechanical and electronic functions; good general knowledge of dealership service operation

Good verbal and written communication skills

Demonstrated Knowledge, Skills and Abilities: Ability to prioritize own schedules and organize work load effectively with minimal daily supervision

Ability to function effectively and remain productive in a virtual office environment

Ability to focus on the best interests of the dealership and Nissan

Can remain objective in the course of building relationships

Dedication to meeting the expectations and requirements of internal and external customers

Attentive to others opinions and perspectives

Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises

Result driven even in the face of resistance or setbacks

Ability to present ideas and analysis in an effective manner

Ability to understand the complexities of situations and solicit assistance from others as needed

MVR required

Travel requirements: day and overnight travel