LTVplus · 10 hours ago
Technical Support for a Web Hosting Account
United States
Full-time
Remote
New Grad, Entry LevelLTVplus is a global remote team focused on delivering exceptional customer experiences for brands worldwide. They are seeking a Technical Support representative to handle customer inquiries across various platforms, providing personalized support and collaborating with the team to enhance customer satisfaction.
ContentCustomer ServiceInternet
Responsibilities
Handle customer inquiries across email, chat, and social media like a pro
Be the voice of the brand, providing personalized and top-notch support
Collaborate with our awesome team to boost customer satisfaction and share insights
Use various tools and platforms to troubleshoot and resolve customer issues efficiently
Adapt to different client needs – because every day is a new adventure!
Qualification
Required
Has SaaS and DaaS technical support experience (specific to email and website marketers)
Knowledge in Email Marketing Basics
Experience in using Jira
HTML understanding
Working/editing comfortably with Excel/CSV or other data files required
Problem-solving, analytical, detail-oriented, both inductive and deductive reasoning (specific interpretation of general/unclear customer descriptions, or opposite)
Natural aptitude for following listed protocols prior to escalation
Eager to learn, ability to ask great/targeted questions to collect further and comprehensive details without lengthy threads
Proactive initiative on multiple product features (ie. if question is A, you also could use information on unmentioned B)
Strong typing skills, strong English grammar required (email, chat messaging, no voice)
Comfortable with Google Translate
Can address Tier1/2 technical support for email notifications, account investigation and answering in guiding product usage via chat and emails
A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection
A quiet, cozy workspace to handle calls and chats like a pro
Preferred
Compliance and/or fraud background
Experience with software such as Front, ReAamze, MadMimi, KONA, Live Engage, GoDaddy CRM, Billing CRM, Connections CRM, Slack
Company
LTVplus
LTVPlus is an Internet company that specialises in build and manage your own dedicated teams of live chat agents.
Founded in 2017
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Henzel
Co-Founder
Recent News
Company data provided by crunchbase