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Enterprise · 3 hours ago

Full-Time Customer Service Agent | LaGuardia Airport (LGA)

Queens, NY

Full-time

Onsite

Entry Level

$20.34/hr - $20.34/hr

1+ years exp

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is recognized as one of the top places to work. The Customer Service Agent will provide superior service during all aspects of the rental car process, ensuring a pleasant experience for customers at LaGuardia Airport.

AutomotiveEnterprise SoftwareInternet

Growth Opportunities

No H1B

Responsibilities

Greets and answers customer questions and provides assistance based on each customer’s needs and requests

Identifies and attends to the customer by name, verifies rental agreement and reservation

Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes

Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty

Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction

Provides all customers with undivided attention while assisting them

Prepares all rental and return documents accurately and completely

Offers all customers assistance with directions, maps, local area information and appropriate service information

Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges

Ensures that the return date and time on the rental agreement is accurate

Reviews all charges at the time of vehicle return

Assist to assess condition of rental upon return

Prepares the Rental Agreement Folder with all required information

Qualification

Customer service experienceHigh School DiplomaAdministrative supportEnglish proficiency

Required

Must be at least 18 years old

High School Diploma or G.E.D. required

Must have a minimum of 1 year prior customer service retail or administrative support experience

The ability to operate a motor vehicle is a function of this position. Applicants must have a valid, unrestricted U.S. driver's license

Must be able to read, write and speak English

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Apart from religious observation, must be able to work at least one of the following schedules: Schedule 1 -- 3:00pm - 12:00am Tues/Wed OFF, Schedule 2 -- 3:00pm - 12:00am Wed/Thurs OFF, Schedule 3 -- 3:00pm - 12:00am Thurs/Fri OFF, Schedule 4 -- 3:00pm - 12:00am Fri/Sat OFF, Schedule 5 -- 5:45am - 3:30pm Mon/Tues OFF, Schedule 6 -- 5:45am - 3:30pm Tues/Wed OFF, Schedule 7 -- 5:45am - 3:30pm Wed/Thurs OFF