IBM · 4 hours ago
Technical Support Professional
United States
Full-time
Remote
Mid LevelIBM is looking for a Technical Support Professional to join their Technical Support team. In this remote role, you will provide exceptional customer support for Ceph and Open Shift Data Foundation products, addressing service requests and collaborating with engineers to develop solutions.
Business DevelopmentBusiness Information SystemsCRMData ManagementSoftware
Responsibilities
Respond to service requests within the designated service-level agreement
Collaborate with engineers and developers to develop creative solutions for customers, including product fixes
Share knowledge gained from troubleshooting issues by contributing to the knowledgebase and the team; present troubleshooting instructions and solutions to other support engineers and within the storage product
Exceed customer expectations by providing outstanding customer service and ensure that regular updates are provided to ensure the customer is satisfied with the support received
Investigate and troubleshoot issues while developing solutions for our customers while understanding their business needs
Qualification
Required
Hands-on experience working as a support, sustaining or development engineer or directly related experience
Linux Storage System administration experience, including system installation, configuration and maintenance
Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
Must be able to work and collaborate in a team setting and look to share knowledge with peers
Hands-on experience working with Ceph/Openshift/Kubernetes technologies
Preferred
Hands-on experience working as a support, sustaining or development engineer or directly related experience
Hands-on working with Ceph/Openshift/Kubernetes technologies
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
Founded in 1911
10001+ employees
H1B Sponsorship
IBM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2577)
2024 (3320)
2023 (2166)
2022 (1814)
2021 (1157)
2020 (2669)
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
Recent News
The Register
2025-12-30
2025-12-30
Company data provided by crunchbase