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YMCA of Metropolitan Washington · 2 hours ago

YMCA Silver Spring Membership Service Representative

Silver Spring, MD

Full-time

Onsite

New Grad, Entry Level

$15.50/hr - $15.50/hr

The YMCA of Metropolitan Washington is one of the largest charities in the DC area, committed to youth development, healthy living, and social responsibility. The Membership Service Representative (MSR) serves as a key resource for information about branch programs and handles front desk responsibilities, providing outstanding customer service to members and guests.

AssociationCommunities

Responsibilities

Serves as the key resource point for information regarding branch programs, activities, merchandise and other general communication needs

Handles a variety of front desk responsibilities for members and guests including guest tours, new membership sales, member renewals and cancellations, providing information by phone and in-person, facility access control, guest pass policy enforcement, program registration, Easy to Enroll process, and basic computer entry

Develop engaging relationships with members, in moving their experience from casual to connected to committed with the YMCA mission

Provides outstanding customer service to all members, guests, staff and the community at-large

Qualification

Customer service skillsPC skillsCommunication skillsOrganizational skillsRelationship-building skills

Required

High school diploma or GED

Must possess initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations

Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace

Strong communication and relationship-building skills

PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly

Benefits

Great benefits and discounts from banks, credit unions, Verizon Wireless, Sprint, Dell, Veterinary Pet Insurance, supplemental (AFLAC, ALLSTATE, Vision Care, LegalShield) and even Zip Car!

Employer-funded retirement plan with vesting after two years of service or 1000 hours compensated time in each of those two years

403(b) savings plan

High quality and affordable healthcare

Free YMCA membership for employee, spouse and dependents

Paid time off/sick leave

Numerous professional development opportunities