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Benjamin Franklin Plumbing, LLC · 5 hours ago

Call Center Customer Service Representative in McKinney

McKinney, TX

Full-time

Onsite

Entry Level

1+ years exp

Benjamin Franklin Plumbing is a trusted leader in providing high-quality plumbing services to the community. They are seeking a dynamic and dedicated Call Center Customer Service Representative to serve as the first point of contact for customers, handling inbound calls, scheduling appointments, and ensuring prompt resolution of inquiries.

Home Services

Responsibilities

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Check to ensure that appropriate changes were made to resolve customers' problems

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Resolve customer service complaints by referring and assigning to the Task Manager for call back

Complete booking forms, prepare change of address records and issue service order requests using computers

Refer unresolved customer grievances to designated departments for further investigation

Determine charges for requested services, quote trip charges and arrange for billing

Contact customers to respond to inquiries or to notify them that the plumbers in route

Solicit sales of new or additional services or product offerings

Review claim adjustments with dealers, examining parts claimed to be defective and approve or disapprove dealer claims

Recommend improvements in products, service, or membership to prevent future problems

Must be extremely detail oriented and able to accurately process transactions

Qualification

Customer service experienceMicrosoft Office proficiencyCritical thinkingCommunication skillsService orientationDetail orientedPersuasion skills

Required

High school diploma or general education degree (GED)

Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Ability to work with Microsoft Office (Word, Excel and Outlook) and other company provided software with minimal supervision

Ability to work on desktop computers and phone system

Ability to speak and communicate with others to convey information effectively

Ability to apply critical thinking skills of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Possess a service orientation by actively looking for ways to help people

Ability to persuade others to change their minds or behavior