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ICP · 6 hours ago

Plidek Waterproofing, Technical Jobsite Support Manager

Dallas, TX

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

ICP Group is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants, and they are seeking a Technical Jobsite Support Manager for their Pli-Dek Waterproofing Solutions division. This role focuses on ensuring technical excellence, training customers on product installation, and maintaining strong relationships to grow the Pli-Dek business.

Information Technology

Responsibilities

Work personally with Distributors, Architects, Applicators and all current and potential customers alike

Develop contacts and prospects that ensure long-term profitability

Increase territory sales and profitability through existing accounts and new development

Identify and communicate necessary changes in regulations and industry standards in specific territories

Evaluate customer needs/issues and provide solutions

Teach, demonstrate, and train existing and new customers

Verify spec compliance by all applicators

Provide necessary auxiliary on-site technical support as needed by the company and customers

Keep Distributors engaged and producing leads and support

Maintain professional and technical knowledge of products, their specifications and safe handling

Pursues training and development opportunities, strive to continuously build knowledge and skills

Maintain a safe and clean work environment

Maintain a consistently high level of performance and customer satisfaction

Participate in special projects as assigned

Contribute to a team effort by accomplishing related results as needed

Qualification

Waterproofing expertiseTechnical trainingCustomer relationship managementConstruction trades knowledgeProject completion competencyNew customer acquisitionSelf-motivationWork ethic

Required

Minimum of 10 years' knowledge and hands on experience in the application of construction trades, specifically waterproofing, roofing, and/or envelope

Proven track record of hands-on technical competency from initial contact through the completion of the project

Needs to be self-sufficient and motivated

Customer assistance on bidding/estimating

Quick study of manufacturer specifications, application instructions, and details

Work hands-on with customers to train contractors to install all products according to specifications

Amazing work ethic

New customer acquisitions

Meet, train, and build strong relationships with customers

Ability to travel the state of TX as well as the Midwest and Northeast. Heavy travel required