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Montu Germany · 1 day ago

Patient Engagement Coordinator

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Montu UK is a leading digital health company specializing in cannabis-based medicines. As a Patient Engagement Coordinator, you will guide patients through processes, listen to their concerns, and ensure they feel supported, creating a positive experience that enhances patient and clinician interactions.

Alternative Medicine

Responsibilities

Onboarding new patients

Outreach to patients to obtain feedback

Follow up with patients to discuss outcomes, next steps, and address any questions they may have

Skilled in providing guidance and support to patients with varying levels of technological proficiency

Calmly engaging with patients who are anxious about processes, providing reassurance and clear information to help alleviate their concerns

Reschedule and coordinate patient appointments to optimise patient satisfaction

Guide patients through the clinic and pharmacy processes

Assist patients with any queries

Maintain patients’ electronic health records

Support the clinical team in the following areas:

Collecting patient data relating to long term conditions

Ensuring patients meet the criteria for an initial assessment based on Montu’s inclusion and exclusion criteria

Liaise with product and tech support team on technical issues

Attend work related meetings as required

To maintain all mandatory training and familiarity with company policies and SOPS

Shift based and flexible working maybe required from time to time

Qualification

Healthcare experienceHigh volume contact centreIT proficiencySales experienceAttention to detailCommunication skillsInterpersonal skillsSelf motivatedWork under pressure

Required

2 plus years in high volume contact centre

Working in a healthcare environment

Sales experience

Excellent attention to detail

Good understanding of working a highly regulated industry and following policies and SOPs

High level of IT proficiency

Excellent communication and interpersonal skills

Self motivated and target driven

Ability to work under pressure

Proficient in maintaining composure and professionalism while managing high-pressure situations and engaging in intense conversations with patients, ensuring their needs are addressed with empathy and care