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HEROIC Cybersecurity · 3 months ago

Senior IT and Desktop Support Technician at HEROIC Cybersecurity

Watsonville, United States

Full-time

Onsite

Mid, Senior Level

$50K/yr - $70K/yr

5+ years exp

HEROIC Cybersecurity is seeking a Senior IT and Desktop Support Technician to help manage IT operations for their clients in the Monterey Bay area. The role involves hands-on management and support of clients’ IT systems, including hardware, software, and networking support in a mixed Windows environment.

Cyber Security

Responsibilities

Maintain and administer hundreds of computer systems and related computing environments including computer hardware, servers, software and networking devices

Troubleshoot and resolve technical issues related to hardware, software, and networks

Work closely with the remote helpdesk team to resolve tickets

Computer Installations and Imaging

Maintain IT asset inventory and documentation of system configurations and processes

Software Management & Installations

Network and networking device troubleshooting

Participation in periodic security audits, accountable for ensuring security controls are adhered to, systems are secure, and unauthorized access is prevented

Assist in documentation and implement IT policies and procedures

Qualification

IT supportSystem administrationNetwork troubleshootingCybersecurity best practicesMicrosoft WindowsActive DirectoryCloud infrastructureComputer imagingCommunicationInterpersonal skillsProject management

Required

BS/BA Degree in Information Technology, Computer Science or comparable experience/certifications in an IT related field

Minimum 5 years of experience as experience in IT support, system administration, or related technical roles

Well versed in a broad set of technologies including networking, storage, service desk, cybersecurity, virtualization, cloud infrastructure (IaaS, PaaS), etc

Microsoft Windows, Linux

Active Directory, Office365

Enterprise Networking

Virtual environments

Storage technologies

Endpoint Management, Computer Imaging

Experience deploying and supporting cloud-based applications

Knowledgeable with cybersecurity best Practices, HIPAA, and/or HITECH requirements

Ability to work independently and manage multiple priorities in a fast-paced environment

Excellent English verbal/written communication and interpersonal skills