SERVPRO of Cape Girardeau & Scott Counties · 1 week ago
Operational Support Coordinator
Jackson, MO
Full-time
Onsite
Entry Level
1+ years expSERVPRO of Cape Girardeau & Scott Counties is a team dedicated to restoring peace of mind through their services. The Operations Support Coordinator will manage customer communication, keep job files accurate, and ensure smooth processes from the first call to job completion.
Consumer Services
Responsibilities
Managing customer communication and coordinating incoming calls with professionalism, warmth, and empathy
Reviewing and updating leads, estimates, and job files in Quickbase and WorkCenter 2.0
Assisting Project Managers with sketches, estimates, and documentation accuracy
Handling invoicing, posting payments, and following up on outstanding accounts receivable
Scheduling and tracking general cleaning and restoration jobs
Maintaining accuracy, organization, and compliance across all franchise systems
Qualification
Required
Dependable and consistent — you take ownership and follow through every time
Empathetic and professional — you understand customers may be calling on one of their hardest days
Organized and proactive — you notice what needs to be done before being asked
Calm under pressure — you can juggle multiple calls, requests, and details without losing focus
Collaborative — you believe the best results come from teamwork and communication
Positive and adaptable — you bring good energy, even when plans change
Preferred
High school diploma or GED
1+ year experience in administrative, coordination, or customer-service work
Strong organizational and computer skills
Excellent communication, follow-up, and multitasking ability
A desire to contribute to a values-driven, close-knit team
Benefits
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Competitive pay and advancement opportunities
Health and retirement benefits
Paid time off and holidays
Ongoing professional development and certification opportunities
Company
SERVPRO of Cape Girardeau & Scott Counties
SERVPRO of Cape Girardeau & Scott Counties understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase