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State of Tennessee · 7 hours ago

LICENSING SPECIALIST 3 - 12312025-73994

Davidson County, TN

Full-time

Onsite

Mid Level

$4,057/mo - $6,099/mo

3+ years exp

The State of Tennessee is seeking a Licensing Specialist 3 to coordinate quota hunt processes within the Wildlife Resources Agency. The role involves ensuring the accuracy of application processes, testing software functionality, and assisting customers with inquiries related to quota hunts.

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Responsibilities

Proofs all printed and online instruction and information pertaining to quota hunts. Coordinates with each hunt application process with Wildlife Management staff to ensure accuracy. Releases quota hunt information for advertisement, online posting, and/ or printing prior to opening application date for each hunt

Tests each aspect of the quota hunt program to verify proper functionality. Coordinates with licensing management and software vendor to correct any defects in programming prior to opening application date for each quota hunt

Answer incoming phone calls and other customer inquiries related to quota hunt rules, application processes, and results. Assist customers with resolving issues in the application process

Run validation tests to ensure draw functioned properly. Submit validated testing materials to obtain authorization for finalization. Publish drawing results

Send notifications of draw results to applicants. Coordinate printing of permits for applicants selected through the draw process

Assists licensing management with troubleshooting software system issues. Create trouble tickets for the vendor and monitor status of tickets and problem resolution

Qualification

Customer ServiceSoftware Functionality TestingComputer AnalysisLicensing Software SystemsCoordinationTime ManagementCritical Thinking

Required

Education equivalent to graduation from a standard high school

Experience equivalent to three years of full-time increasingly responsible work in one or a combination of the following: customer service, software functionality testing, validation of software results, or detailed computer analysis and reporting

A valid driver's license

For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations