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GP Mobile · 9 hours ago

T Mobile Authorized Retailer Assistant Manager

Plainfield, NJ

Full-time

Onsite

Entry, Mid Level

1+ years exp

GP Mobile is one of the largest Authorized T-Mobile Retailers in the US, seeking candidates with ambition for unlimited potential. The Retail Associate Manager will lead and develop the store team to ensure exceptional customer experiences and meet performance goals.

FranchiseMobileTelecommunicationsWireless

Responsibilities

Responsible for infusing every store’s Mobile Associate s with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers

Ensure that every need the customer has, when coming into the store, is met and that employees build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem

Complete observations of Mobile Associate s’ interactions with customers, including feedback, to be used in development, training & coaching conversations

Effectively manage customer wait time. Keep current on products, services, and promotions

Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Associate s to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time

Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures

Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits