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Scan Global Logistics · 9 hours ago

Ocean Export Coordinator

Franklin Park, IL

Full-time

Onsite

Entry, Mid Level

$25/hr - $28/hr

2+ years exp

Scan Global Logistics is a full-service global logistics provider that emphasizes a human approach to logistics. The Ocean Export Coordinator is responsible for managing ocean export processes, ensuring timely and accurate movement of freight, and providing exceptional customer service within the Ocean Export Department.

Freight ServiceLogisticsSupply Chain ManagementTransportation

No H1B

Hiring Manager

Saniya N.

Responsibilities

Demonstrate strong emphasis on customer satisfaction per company policy

Must possess a comprehensive understanding of the Export & Import Regulations or other government agency regulations that govern exports

In-depth understanding of the Ocean Export process, EEI, and NVOCC / Non-NVOCC

Complete process of ocean shipment, including arrangement for pick-up or inland transportation, booking, timely document preparation (bill of lading, invoicing, certificate of origin, export declaration and/or AES, if applicable), follow-up with tracking and tracing to final destination

Receive, review, and ensure documentation is accurately processed, distributed, and released to carriers, customers and agents in a timely manner

Obtain and create quotes for shipments and source the best method of transportation, communicating with overseas agents to ensure proper pre-alerts and documents

Uphold strong and professional relationships with ocean intermediaries, transportation agencies and sales. Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures from departure, arrival, customs clearance, PODs, etc

Continue to export different options to reduce costs and increase revenue

Arrange and book steamship shipping and ensure shipments are pre-alerted in a timely manner once on-board notifications are confirmed

Prepare and review export documents such as shipping instructions, certificates of origin, and other cargo-related files

Arrange for container pickup and return to shipyard

Coordination of daily shipments (documentation, monitoring, arranging pickup/ dispatching, communicate with carriers and issuing invoices etc.)

Communicate/correspond with vendor, shipper, customer carrier, overseas agents, freight forwarders, customs broker, local pickup and delivery companies etc. in a timely manner, to include pre-alerts, rate requests, shipment status, etc

Track and trace shipments providing updates to clients and sales

Responds to emails and rate requests in a timely manner, assisting local sales efforts

Review standard operating procedures to ensure compliance, FMC, Quality Assurance Standards, TAPA, and IMDG, ISO, Customs, etc

Understand department process flow, looking for best practices to improve operational efficiency and productivity

Complete all inbound/outbound moves; this includes, but is not limited to, ITs and permits to transfer

Assist as backup for alternate accounts

Escalation of problems to Management when necessary

Perform any other duties that may be assigned by the Department Manager

Qualification

Ocean Export experienceFreight forwarding operationsExport & Import RegulationsBasic Software SkillsAttention to detailCustomer service orientedTelephone EtiquetteBasic Computer SkillsProblem solving attitudeActive Listening