CoverForce · 6 hours ago
Customer Success Specialist
Denver, CO
Full-time
Hybrid
New Grad, Entry Level
0+ years expCoverForce is an insurtech startup focused on transforming the insurance buying and selling process through digital solutions. They are seeking a Customer Success Specialist to enhance customer experiences and support the growing customer success organization. This role involves providing support, building customer relationships, and improving operational efficiency in a complex commercial insurance landscape.
Commercial InsuranceDeveloper APIsInsuranceInsurTech
Responsibilities
Serve as the first line of support for customer inquiries, troubleshooting issues, re-rerouting, and escalating when needed
Build meaningful relationships with customers that drive adoption, retention, and satisfaction
Own the support workflow, identifying recurring issues and inefficiencies, and confidently recommend improvements to streamline support operations and customer experience
Surface bugs, usability issues, product gaps, and customer friction points — and collaborate cross-functionally to fix them
Support enterprise customer onboarding and implementations by guiding new users through setup and training
Create and maintain knowledge base articles, FAQs, and training materials
Occasional, optional travel to industry conferences or company events to support customer engagement and deepen industry knowledge
Qualification
Required
0–2 years of experience in customer success, account management, support, or a client-facing role (internship or work experience welcome)
Naturally friendly and approachable, with a customer-first mindset that makes users feel heard and supported that reflects well on the CoverForce brand
Highly organized with strong time-management skills, able to prioritize effectively and work smarter, not harder
Excellent communication and problem-solving skills, with the ability to explain complex ideas simply
Demonstrated ability to improve an existing process, workflow, or product experience — even in a small way — and make it more efficient or scalable
Strong learning agility, curiosity, and enthusiasm for mastering a complicated industry with nuanced customer personas and distribution channels
Comfort working in a fast-paced startup environment where priorities may shift
A team player with a proactive, can-do attitude and eagerness to learn
Preferred
Experience in insurance is a plus - but not required
Benefits
Full healthcare, dental, and vision benefits for employees and their families.
Unlimited PTO.
Monthly in-person meetups (on the company).
Parental leave for all kinds of parents (including adoption and foster care).
Hybrid work environment (3 days in office).
Company
CoverForce
CoverForce is a commercial insurance tech company offering a platform to quote, pay, and bind policies, connecting users.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$18MKey Investors
Insight PartnersNyca Partners
2025-03-05Series A· $13M
2022-01-01Seed· $5M
Leadership Team
Cyrus Karai
Co-Founder & CEO
Recent News
2025-03-08
Coverager - Insurance news and insights
2025-03-06
FinTech Global
2025-03-06
Company data provided by crunchbase