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UnityPoint Health · 11 hours ago

Ambulatory Informaticist

Sioux City, IA

Full-time

Hybrid

Mid Level

3+ years exp

UnityPoint Health is a recognized healthcare organization committed to its team members. The Ambulatory Informaticist plays a crucial role in the electronic health record (Epic) support team, focusing on the development, implementation, training, and support of the EHR system while serving as a liaison between IT and end users.

Health CareHospitalMedical

Responsibilities

Develop a complete understanding of the EHR application(s) and teach the application(s) to others within the organization, following the standardized and best practice curriculum

Provide educational updates on relevant applications to physicians, providers and staff through classroom sessions, 1:1 instruction, or using remote technology. May assist with education for other end users as needed

Identify, develop, and optimize EHR workflows to support process changes and enhance the overall workflow of the clinic or department

Coordinate the development, maintenance, and implementation of training materials, communications and procedures related to relevant applications

Coordinate training programs with the various functional departments to achieve and reinforce organizational goals. This may include programs specific to quality, regulatory or other requirements and incentives

Participates in pre-planning and on-site support activities associated with the onboarding of new providers, clinical staff, and/or new departments

Communicates EHR-related information to customers including, but not limited to clinic rounding, email, newsletters, videos, webinars, and other written materials to supporting the change management process

Ensures customer downtime preparedness, including but not limited to, execution of the business continuity plan for the electronic health record and assures business continuity device audits to meet system standards

Attends Epic educational offerings and shares learnings with others to improve knowledge and educate the organizations we serve

Assess EHR competency levels of clinical staff, physicians, and providers, and recommend action to strengthen performance and increase efficiency

Partner with IT, clinic management and operational leadership to monitor effectiveness of training efforts

Monitoring may include routine review of reports and utilization data used in the development of action plans

Lead and participate in projects, committees, and workgroups to address specific issues, assist in process improvement activities, or implementation of new functionality

Coordinate data and reporting needs with customers and reporting team. Analyze data or submit report requests as needed

Researches potential solutions, identifies opportunities, tracks, and seeks approval for enhancement request, and assists in the prioritization and implementation of system changes

Provide coordination of chart correction issues within the electronic health record

Ensures effective customer communications and downtime recovery procedures as part of incident management activities

Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue

Advocates for and acts as an agent of progressive change within the organization and proactively identifies opportunities for improvement

Qualification

EpicHealthcare ITMedical clinic experienceCustomer serviceTechnical support

Required

Bachelor's degree in a healthcare related field or equivalent experience (minimum three years) in a medical clinic setting or a relevant health care IT role

Minimum three years in a medical clinic setting or a relevant health care IT role

Must have experience working within Epic