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Coach USA · 5 hours ago

Director of Operations

Asheville, NC

Full-time

Onsite

Director/Executive

8+ years exp

Coach USA, a motorcoach transportation company, is looking for a full-time Director of Operations with extensive experience in the transportation or logistics sector. The Director will coordinate all activities to ensure operational efficiency and will interface daily with drivers and dispatch personnel to manage operations effectively.

Public TransportationService IndustryTransportation

Responsibilities

Interface with both customers and Coach USA staff (dispatchers/drivers)

Must be knowledgeable of all gates and routes

Will communicate with central dispatch when necessary

Ensure employees are following proper policies and procedures

Responsible for maintaining operational budgetary requirements and apply solid business principles

Reviews paperwork turned in by drivers to ensure pay and billing data is complete and accurate

Audits all operational documentation, including work tickets against dispatch day sheet/ schedule

Reviews and adjust schedules to assure efficiency and vehicle and operator availability

Assigns operators and vehicles to routes and schedules, coordinating last minute changes accordingly

Forwards safety items to Maintenance Department

Recommends and processes disciplinary action, when appropriate, to General Manager

Responds to customer problems and complaints; takes action or coordinates with appropriately to provide a solution

Qualification

Transportation experienceBudget managementProblem-solving skillsDecision-making skillsComputer skillsSafety compliancePublic transit knowledgeCommunication skillsSelf-motivatedLeadership skills

Required

Minimum of eight (8) years of experience in their area of expertise or in the transportation or logistics sector

Strong written and verbal communication skills

Must be self-motivated

Ability to demonstrate problem-solving and decision-making skills

Ability to lead and work independently as well as in a group environment

Applicable computer experience and skills

Must have the ability to determine vehicle travel path to ensure safe and timely transportation of passengers

Must have the ability to evaluate and determine proper action in situations that may pose a safety risk

Must have the ability to comply with current traffic and driver safety regulations as well as all other applicable Federal, State, and local regulations and system policies

Must have the ability to learn, understand and follow all public transit routes/schedules

Ability to work in a fast-paced, ever-changing environment