Santander Bank, N.A. · 4 hours ago
Vice President, End User Technology: VIP Support
New York, NY
Contract
Onsite
Senior Level, Lead/Staff
$98K/yr - $170K/yr
9+ years expSantander Bank, N.A. is a global leader in financial services, evolving into a technology-driven organization. They are seeking a Vice President for End User Technology VIP Support to provide high-touch technology support to senior executives, ensuring a seamless and secure technology experience across all devices and platforms.
BankingFinanceFinancial Services
Responsibilities
Provide personalized, end-to-end technology support for C-suite executives, senior leaders, and other VIP stakeholders
Serve as the primary point of contact for technology-related issues impacting executive offices, meetings, and travel
Deliver white-glove service for hardware, software, mobile, and collaboration systems with an emphasis on discretion, efficiency, and communication quality
Diagnose and resolve complex technical issues involving Windows 11, iOS devices (iPhone/iPad) and enterprise tools such as Microsoft 365, Teams, and Outlook
Support network connectivity (VPN, Wi-Fi, remote access), printers, and peripheral devices used by executives
Manage VIP-related incidents and requests through ServiceNow, ensuring accurate documentation, prioritization, and escalation where appropriate
Provide on-site and remote A/V support for meetings, presentations, and video conferences in executive offices and boardrooms
Ensure all activities align with Santander’s Information Security and Technology Risk standards, including device encryption, data protection, and user access controls
Partner with Cybersecurity, Infrastructure, and Risk teams to maintain compliance with internal and regulatory requirements
Maintain strict confidentiality in all executive interactions and technology operations
Participate in device refresh, mobility, and collaboration technology initiatives across Santander’s U.S. operations
Contribute to the evaluation and deployment of new tools that enhance the executive user experience
Identify recurring issues and recommend proactive solutions to improve reliability and reduce downtime
Qualification
Required
Bachelor's degree in information Technology, Computer Science, or a related field
9+ Years Experience with client (PC) technologies and support services
7+ years of experience in IT end-user support, including 3+ years in VIP or executive support
Expertise in Microsoft 365 administration, endpoint management tools (Intune, SCCM), and remote support platforms
Proven ability to troubleshoot across multiple environments (Windows, macOS, iOS, Android)
Familiarity with ServiceNow or similar ITSM platforms
Exceptional communication, interpersonal, and problem-solving skills, with a customer-first mindset
Demonstrated ability to work under pressure and manage sensitive situations with tact and professionalism
Understanding of enterprise networking, endpoint security, and data privacy controls
Customer Focus: Anticipates executive needs and delivers a seamless user experience
Technical Mastery: Deep knowledge of endpoint technologies, collaboration tools, and security practices
Integrity & Confidentiality: Manages all executive interactions with the highest ethical and privacy standards
Collaboration: Works effectively across Technology, Security, and Risk teams to maintain service quality
Adaptability: Thrives in a fast-paced, high-visibility environment with evolving priorities
ITIL Foundation certification or equivalent service management training
Preferred
Spanish language proficiency preferred
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education
Experience in Microsoft Office products
Company
Santander Bank, N.A.
At Santander Bank, it’s our mission to help people and businesses prosper.
5001-10000 employees
H1B Sponsorship
Santander Bank, N.A. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (37)
2023 (62)
2022 (66)
2021 (78)
2020 (69)
Funding
Current Stage
Late StageTotal Funding
$75MKey Investors
Wind Turbine & Energy Cables
2020-01-22Debt Financing· $75M
Leadership Team
Pierre Habis
Chief Consumer & Digital Transformation Officer
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