Manager, Payment Fraud jobs in United States
cer-icon
Apply on Employer Site
company-logo

American Airlines · 9 hours ago

Manager, Payment Fraud

positionPhoenix, AZ
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date5+ years exp

American Airlines is a leading airline company focused on providing exceptional travel experiences. The Manager, Payment Fraud is responsible for leading the revenue accounting payment fraud team, developing comprehensive fraud prevention strategies, and ensuring compliance with payment security standards.

AerospaceAutomotiveTransportationTravel
check
H1B Sponsor Likelynote

Responsibilities

Lead and manage the revenue accounting payment fraud team, providing strategic direction, operational oversight, and administrative support
Works with Payment Strategy leadership to develop and execute a comprehensive fraud prevention strategy across all payment channels to minimize risk and safeguard revenue
Monitor and analyze real-time payment activity using external fraud platforms, internal data sources, and machine learning signals to identify patterns, detect anomalies, and optimize fraud rules
Design and maintain fraud performance dashboards and reporting, consolidating data from multiple systems to deliver actionable insights to leadership and stakeholders
Stay ahead of emerging threats by researching fraud trends, evaluating innovative technologies, and assessing third-party solutions to strengthen fraud prevention capabilities
Drive cross-functional collaboration with Payment Strategy, IT, Finance, Customer Experience, and Operations teams to ensure seamless fraud mitigation throughout the customer journey
Establish goals, processes, and technology initiatives in partnership with Payment Strategy leadership to align fraud prevention with broader business objectives
Communicate and enforce policies and procedures, providing guidance on technical issues, priorities, and best practices to ensure compliance and operational excellence
Recruit, develop, and lead a 24/7 team of fraud investigators, fostering a high-performance culture through coaching, training, and performance reviews
Manage vendor relationships for fraud detection tools and payment platforms, ensuring optimal configuration and cost-effectiveness
Oversee incident response and escalation protocols, ensuring timely resolution of fraud cases and minimizing customer impact
Ensure regulatory compliance with payment security standards (e.g., PCI DSS)

Qualification

Fraud prevention strategyPayment fraud managementAccounting principles (GAAP)Microsoft Office proficiencyAnalytical skillsLeadership capabilitiesProblem-solving abilitiesProject management

Required

Bachelor's degree in Accounting
At least 5 years of work experience
Proficient with Microsoft Office software (e.g. Word, Excel, PowerPoint, etc.)
Excellent analytical skills
Strong leadership capabilities
Ability to manage multiple projects and effectively re-align priorities as needed
Outstanding problem-solving abilities

Preferred

5 years of accounting experience
3 years of supervisory/management experience
CPA or currently pursuing
Strong knowledge of accounting principles (i.e., GAAP)

Benefits

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Company

American Airlines

twittertwittertwitter
Glassdoor3.7
company-logo
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
dateFounded in 1930
location
Fort Worth, Texas, USA
people-size10001+ employees
web-link
http://aa.com

H1B Sponsorship

American Airlines has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (261)
2024 (271)
2023 (254)
2022 (260)
2021 (342)
2020 (263)

Funding

Current Stage
Public Company
Total Funding
$1B
2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity

Leadership Team

leader-logo
Doug Parker
Chairman and former CEO at American Airlines 
linkedin
leader-logo
David Seymour
Chief Operating Officer
linkedin

Recent News

ReviewJournal
American Airlines expands service with new Vegas flights
2025-12-31
Skift
Executive Q&A: Inside American’s Push to Make Travel More Seamless
2025-12-31
Investing.com
Winter Storm Ezra snarls US travel as meteorologists warn of ’bomb cyclone’
2025-12-30
Company data provided by crunchbase