Techworks Consulting, Inc. · 5 hours ago
Senior Help Desk IT Technician
Ronkonkoma, NY
Full-time
Onsite
Mid, Senior Level
$67K/yr - $72K/yr
1+ years expTechworks Consulting, Inc. is an award-winning IT company committed to providing Best-in-Class service and support. They are seeking a Senior Help Desk IT Technician to support clients remotely while demonstrating technical competence and strong communication skills.
InfrastructureIT ManagementUnified Communications
Responsibilities
Answering service desk phone calls directly from clients
Strong PC troubleshooting skills including but not limited to: Logon issues, email issues, printing issues, network connectivity issues, etc
Working knowledge of Active Directory and troubleshooting common issues in a business domain environment
Performing In-House Technical Service and Preparation on new equipment deployments
Utilize remote assist tools to take control of users' PCs to assist with issues
Knowledge of IT Services and ability to answer technical questions from clients
Punctual and reliable as well as maintaining a work-life balance
Demonstrates professionalism at all times
Strong customer service and communication skills
Must be able to work well independently, with a team, and across departments
Strong organization skills including detailed time entry and documentation
Reliable transportation and a valid driver's license
Must be willing to submit to background check
Familiarity with Connectwise, RMM Tools, and/or Managed Services experience a big plus
Qualification
Required
Minimum of 1-2 Years' Experience working in an IT Help Desk Role, preferably in the Managed Services industry
A+ and Net+ certifications or other relevant industry certifications required
Ability to be personable to all clients and face the trials and tribulations of help desk with a positive attitude
Impeccable organizational skills and the ability to accurately document your work within a ticketing system
Adherence to our Core Values which encompasses a commitment to professionalism, strong ethics, accountability, and dedication to continued learning
Strong PC troubleshooting skills including but not limited to: Logon issues, email issues, printing issues, network connectivity issues, etc
Working knowledge of Active Directory and troubleshooting common issues in a business domain environment
Performing In-House Technical Service and Preparation on new equipment deployments
Utilize remote assist tools to take control of users' PCs to assist with issues
Knowledge of IT Services and ability to answer technical questions from clients
Punctual and reliable as well as maintaining a work-life balance
Demonstrates professionalism at all times
Strong customer service and communication skills
Must be able to work well independently, with a team, and across departments
Strong organization skills including detailed time entry and documentation
Reliable transportation and a valid driver's license
Must be willing to submit to background check
Preferred
Familiarity with Connectwise, RMM Tools, and/or Managed Services experience a big plus
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Company
Techworks Consulting, Inc.
Techworks Consulting, Inc.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Thomas Lohr
Chief Operating Officer
Taylor Scibilia
Executive Assistant to Chief Executive Officer
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