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PetPeople · 6 hours ago

Key Holder- FT

Brookfield, IL

Full-time

Onsite

Mid Level

PetPeople is a passionate local pet retail supply store dedicated to high quality, natural pet foods and treats. The Full Time Sales Associate Key Holder is responsible for ensuring outstanding customer service, maintaining product knowledge, and acting as the Manager-On-Duty in the absence of store management.

CommunitiesE-CommerceFood and BeverageRetail

Responsibilities

Ensure that each customer receives outstanding service by providing a genuine, friendly and entertaining experience. Approach and engage every customer in conversation using open-ended questions and active listening to determine their needs and provide them with appropriate item selections

Maintain solid product knowledge and keep current with new product releases

Demonstrate products and add value to every interaction

Perform general housekeeping to maintain a clean, organized store

Assist in processing shipment, replenishing product, merchandising and monitoring floor stock to ensure all product is priced, displayed and rotated correctly

Complete transactions at the POS quickly and accurately

Leave a lasting impression during every interaction; this includes carry out service

Handle escalated customer service related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Manager

Plan, assign and direct and complete work during shift including ensuring the accurate completion of all closing activities

Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws

Celebrate successes

Love what you do!