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SiteCare · 4 hours ago

Director of Operations

United States

Full-time

Remote

Director/Executive

$100K/yr - $140K/yr

SiteCare is a company that provides WordPress support and development services. The Director of Operations will be responsible for overseeing daily business operations, ensuring service delivery excellence, and driving account growth while managing a team of Account Managers, Developers, and Marketing personnel.

Blogging PlatformsDigital MarketingSEOWeb Development

Responsibilities

Lead and coach Account Managers to proactively expand existing client relationships

Set clear expectations for account ownership, growth targets, and client communication

Review account health consistently and intervene early when risk or opportunity appears

Ensure renewals, expansions, and upsells are deliberate, measured, and repeatable

Enforce high standards for onboarding and ongoing service delivery

Ensure tickets, projects, and requests are completed on time and meet quality expectations

Eliminate overdue work and recurring delivery breakdowns

Step in on escalations when required and resolve them decisively

Approve all quotes, scopes of work, and project plans

Ensure every project and engagement is profitable

Identify scope creep early and correct it before margins erode

Create visibility into effort, cost, and delivery efficiency across teams

Design and refine workflows across sales handoff, onboarding, delivery, and support

Standardize how work is estimated, sold, delivered, and reviewed

Build repeatable systems that allow SiteCare to scale without chaos

Use data to guide decisions and prioritize improvements

Directly manage Account Managers, Developers, and Marketing team members

Hold people accountable through clear goals, direct feedback, and follow-through

Address performance issues promptly and professionally

Build a culture of ownership, clarity, and pride in execution

Qualification

Operations ManagementFinancial ManagementProcess ImprovementTeam LeadershipClient Relationship ManagementData-Driven Decision MakingSaaS ExperienceJudgmentCommunication SkillsProblem Solving