RiseIT™ Solutions · 7 hours ago
ServiceNow Business Process Analyst
United States
Full-time
Remote
Mid Level
$62/hr - $62/hrRiseIT Solutions is looking for a ServiceNow Business Process Analyst to enhance their IT request management processes. The role involves reviewing current processes, documenting requirements, and collaborating with stakeholders to optimize service request management and fulfill IT services effectively.
Information ServicesInformation TechnologySoftware
Responsibilities
Review and document current state of IT request management for acquired facility to include both front end and back end processes
Work with Service Catalog/Request Process Owner and Manager to recommend approach for converting current request management process to enterprise process and tool
Determine if new service request forms need to be created
Gather and document service requests requirements for new and transitioning existing requests to enterprise requests
Ensuring that service request requirements align to the clients service request design guiding principles
Determine appropriate catalog and categorization to place service request
Obtain signoff of service request design
Document work in Service Now Agile application
Report on progress, risks, issues, etc
Test service request forms and coordinate testing by SMEs
Assist with communications relative to service request changes, adds, etc
Assist with education of newly acquired IT support teams on the enterprise request management process and tool
Revise/create handouts to assist both fulfillers of IT service requests and general caregivers who place the requests
Qualification
Required
ServiceNow BA experience
Review and document current state of IT request management for acquired facility to include both front end and back end processes
Work with Service Catalog/Request Process Owner and Manager to recommend approach for converting current request management process to enterprise process and tool
Determine if new service request forms need to be created
Gather and document service requests requirements for new and transitioning existing requests to enterprise requests
Ensuring that service request requirements align to the clients service request design guiding principles
Determine appropriate catalog and categorization to place service request
Obtain signoff of service request design
Document work in Service Now Agile application
Report on progress, risks, issues, etc
Test service request forms and coordinate testing by SMEs
Assist with communications relative to service request changes, adds, etc
Assist with education of newly acquired IT support teams on the enterprise request management process and tool
Revise/create handouts to assist both fulfillers of IT service requests and general caregivers who place the requests
Service Design
Request Fulfillment Workflow
Testing Experience
Service Catalog Delivery
IT Service Management-Intermediate Level – Knowledge of ServiceNow within this area
Company
RiseIT™ Solutions
Top Workplace USA 2024 RiseIT™ has been a leader in IT and software solutions for nearly 20 years transforming over 500 clients in every industry.
Founded in 2016
501-1000 employees
H1B Sponsorship
RiseIT™ Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (5)
2023 (16)
Funding
Current Stage
Late StageLeadership Team
Kishore Khandavalli
CEO
Company data provided by crunchbase