Thrive Health Systems · 2 weeks ago
Location Manager Natural Healthcare Clinic
Englewood, CO
Full-time
Onsite
Mid, Senior LevelThrive Health Systems is a healthcare company dedicated to providing natural solutions for optimal health. The Location Manager is responsible for overseeing the logistics and quality of service at their location, managing staff, financials, and ensuring an exceptional patient experience.
Health CareHealth DiagnosticsMedical
Responsibilities
Manage all staff schedules and workloads. Ensure doctors check in and out with you. Ensure that they complete all administrative work. Ensure your Front Desk staff are trained on all aspects of their work including marketing promos and changes to the normal. Provide information on payroll two times a month as requested via email, for the 15th and the last day of the month to HR director
Provide excellent customer service that minimizes loss of revenue due to refunds, leads lost, leads not called back, sloppy notes, not collecting at the front, inappropriate PI structure, sloppy billing that leads to denials, past due A/R
Perform back office and administrative management duties inclusive of audits and daily reporting
Manage the cash handling of petty cash in the office, deposits and End of Day Reports. Make bank deposits twice weekly on Tuesdays and Fridays
Purchase supplies for the office. Office supplies should be tracked through the Office Supply list on Drive. All supplies desired to be ordered over $250 need prior approval from your supervisor
Perform Pre-Shift meetings where you update all team members on upcoming activities of the day and initiate motivation for the entire office
Attend required meetings to keep updated on important changes with patients and to inform of operational changes
Perform all HR duties related to your staff. This includes hiring, onboarding, training, performance reviews, documentation, reprimands, commendations, and firing if required
Provide training to staff consistently to keep them up to date on all changes and new procedures
Maximize support staff’s time in office (cross-training)
Lead pre-shift daily to inspire and train your team to success
Continue to improve office morale, energy and sense of mission
KPI management: 1:1, set rate and cancellation rate. Stats reporting and management. Time off request management that limits operational interference. Schedule management, time blocking to align with Doctor and Clinic goals. Driving the schedule as a priority
Limit Liability: Hire/Fire legally, bill legally, do not discriminate, diffuse complaints, train, manage safety and cleanliness, abide by HIPPA, make recommendations for continued improvement to liability, abide by office handbook and help develop better procedures
Manage and Improve Daily Operations: This frees the business developer/owner to focus on working "on" the business, rather than "in" it. All daily operations of the clinic are the Location Manager's responsibility, whether or not they are physically at the office
Lead and develop your staff: Designate time in yours and their schedules to set regularly scheduled management meetings. These meetings are intended to identify problems and implement solutions. These meetings should also be focused on the growth and development of your team
Create an exceptional patient experience. We want every patient to feel that they were served well and exceeded their expectations
Maintain at least $100,000+ in annual revenue per employee
Stabilize revenue growth that doesn’t fluctuate down more than 15% in any given month
Manage an office supply cost of <10% of revenue, all purchases over $250 must have approval
Limit 90+ day Accounts Receivable to include Personal Injury (PI) and Major Medical claims to 5% of total charges per category
100% of all new patients are communicated with and confirmed. Zero new patients fall through the cracks
Ensure that all new patients have an ROF or are determined as “Disqualified” to keep 1:1 ratio tight
Execute internal marketing events/offer monthly
Financial Plans (Daily, by you)
Weekly Manager Meetings & Reporting (Weekly, by you, input on Friday)
Master List Management (Weekly)
New Patient by Source (Monthly, accomplished mainly by doctors)
Declines List (Daily)
Incomplete Notes / Charges (Weekly)
Insurance Denials (Weekly, accomplished mainly by doctors)
Petty Cash audits (Daily)
Inventory Audits (Weekly)
Live Lead Flow Sheet (Daily)
Aged Patient Receivables (Monthly, accomplished mainly by doctors)
Aged Payor Receivables (Monthly, accomplished mainly by doctors)
Qualification
Required
Technical business skills
Management of financials
Staff management
Cleanliness management
Billing management
Collections management
Leasing management
Statements management
Paying bills management
Problem solving skills
Marketing skills
Training and coaching skills
Hiring and firing skills
Excellent customer service skills
Back office and administrative management duties
Cash handling skills
Ability to purchase supplies and track inventory
Ability to perform Pre-Shift meetings
Ability to attend required meetings
HR duties related to staff management
Training staff consistently
Maximizing support staff's time in office
Leading pre-shift daily meetings
Improving office morale and energy
KPI management skills
Limiting liability through legal hiring/firing practices
Managing and improving daily operations
Leading and developing staff
Creating an exceptional patient experience
Maintaining annual revenue per employee
Stabilizing revenue growth
Managing office supply costs
Limiting Accounts Receivable
Communicating with new patients
Executing internal marketing events
Benefits
401(k)
Bonus based on performance
Paid time off
Wellness resources
Company
Thrive Health Systems
Thrive Health Systems Company provides chiropractic, laser therapy, digital X-rays, and other dentistry services.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase