ProCraft Cabinetry, Inc. ยท 9 hours ago
Client Service Representative Trainee
Phoenix, AZ
Full-time
Onsite
Entry Level
$17/hr - $20/hr
1+ years expProCraft Cabinetry is seeking a Client Services Representative Trainee who will be responsible for processing orders and ensuring customer satisfaction. The role involves administrative and sales-related tasks to maintain positive client relations and manage orders effectively.
Home ServicesIndustrial ManufacturingManufacturing
Responsibilities
Create and process orders with diligence and accuracy, and send necessary quotes/drawings/receipts to the client in a timely manner
Use proper grammar notation exhibiting concise, professional communication skills
Detect any potential problems with the sales process and share with your manager to offer independent solutions and alternatives
Maintain daily awareness of deadlines and responsibilities
Effectively multi-task while maintaining clarity and proper prioritization management
Communicate inventory statuses accurately to your clients
Provide effective customer service via the phone, email, direct-interaction and fax
Follow-up with clients after their order has been completed, and gather feedback
Answer your communications in a timely manner, giving undivided attention to the client
Offer assistance and help the customer with inquiries
Monitor and reply to online reviews about the business and report them to your manager
Manage the reception area and keep it clean, as needed
Other duties as assigned by your manager
Qualification
Required
Create and process orders with diligence and accuracy, and send necessary quotes/drawings/receipts to the client in a timely manner
Use proper grammar notation exhibiting concise, professional communication skills
Detect any potential problems with the sales process and share with your manager to offer independent solutions and alternatives
Maintain daily awareness of deadlines and responsibilities
Effectively multi-task while maintaining clarity and proper prioritization management
Communicate inventory statuses accurately to your clients
Provide effective customer service via the phone, email, direct-interaction and fax
Follow-up with clients after their order has been completed, and gather feedback
Answer your communications in a timely manner, giving undivided attention to the client
Offer assistance and help the customer with inquiries
Monitor and reply to online reviews about the business and report them to your manager
Manage the reception area and keep it clean, as needed
Working knowledge of Microsoft Office products (Excel, Word, Power Point)
1-2 years of related client service experience
Understanding of basic software systems and products
Proven communication skills
Preferred
Familiarity with cabinet fabrication, terminology or similar industry experience is highly preferred, but not required
Company
ProCraft Cabinetry, Inc.
We are a kitchen and bath cabinet manufacturer creating timeless styles for every taste.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase