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Protex AI · 4 hours ago

Enterprise Client Strategist - USA

Winston-Salem, NC

Full-time

Hybrid

Senior Level

5+ years exp

Protex AI is the AI Safety and Operations Intelligence Company, focused on building a safer, smarter industrial workplace through AI-driven computer vision. The Enterprise Client Strategist is responsible for guiding enterprise clients through their journey with Protex AI, ensuring successful adoption and measurable outcomes from the platform.

Artificial Intelligence (AI)Computer VisionIndustrialMachine Learning

Responsibilities

Build trusted relationships with both site-level operators and executive stakeholders

Translate client goals into platform strategies and action plans that lead to measurable impact (TTMI)

Host recurring business reviews that connect platform usage to outcomes executives care about: risk reduction, efficiency gains, scalability, and ROI

Know when to listen, lead, escalate, or step back; you're attuned to organizational dynamics and protect trust through every interaction with preparedness and professionalism

Coach clients on using Protex AI to drive safety, operational, and cultural improvements

Maintain deep platform fluency to set realistic expectations and develop site-specific usage strategies, platform configurations, reporting, and site investigations

Embed Protex into daily operations by aligning platform usage with client SOPs and workflows

Monitor usage, spot early signs of disengagement, and lead recovery efforts before they escalate

Escalate technical or product blockers with clear context so internal teams can act quickly

Drive rollout timelines and milestone delivery in partnership with Commercial and Implementation, supporting the 45-day Time to Live target from device delivery to cameras connected

Coordinate multi-site rollouts; keep stakeholders aligned and momentum steady with accountability

Identify and resolve workflow friction, client-side or internal, before it becomes a blocker

Join late-stage sales conversations to showcase the client journey and set realistic expectations

Partner with Commercial to align pilot scope with long-term adoption and growth goals

Deliver value narratives that support expansion conversations and contract renewals

You sit at the intersection of strategy, delivery, and growth. Across all partnerships, you drive timeline accountability while functional owners deliver on their expertise

Partner from late-stage sales through expansion. They own commercial strategy and executive relationships; you own adoption and the value narrative that supports expansion

Coordinate on rollout execution. They own technical delivery; you'll drive rollout timelines and keep sites on track toward go-live

Triage and escalate issues. You'll advocate for clients and hold teams accountable for resolution timelines

Relay feedback. Contribute to roadmap discussions with real-world context

Spotlight client wins and identify potential advocates or case study opportunities

Facilitate R&D partnerships and early-access programs with strategic accounts

Qualification

Client success managementB2B SaaS experienceEnterprise account ownershipEHS backgroundProject coordinationExecutive presenceNavigating ambiguityTechnical aptitudeAI knowledgeComputer vision knowledgeSafety technology knowledgeClear communication