Closets By Design ยท 1 week ago
Scheduler / Customer Service Representative
Manassas, VA
Full-time
Onsite
New Grad, Entry LevelClosets By Design is a nationally recognized leader in home organizing systems, and they are seeking an enthusiastic individual to fill the position of Customer Service Representative / Scheduler. The role involves providing superior customer service, managing communications, and supporting front office operations in a growing business.
Home DecorInterior Design
Responsibilities
Demonstrate a commitment to client satisfaction and an ability to communicate necessary information in a genuinely friendly and professional fashion
Speak clearly and have a professional telephone manner
Be computer literate and familiar with Microsoft Office
Be able to handle a multi-line phone system
Answer all inbound phone calls and emails in a timely and professional manner
Schedule, cancel, and re-schedule designer consultations and installation appointments
Greet office visitors and direct them to appropriate personnel
Effectively and efficiently communicate with customers, management, and other team members
Provide additional department support, as needed, including general clerical duties such as filing, copying, scanning, etc
Ability to work both independently and within a team environment
General office duties and working knowledge of computers
Able to multi-task and adapt to changing demands and shifting priorities
Reliable and punctual with good work ethic
Strong verbal and written communication skills
Strong personal organization skills
Able to work every other Saturday (will be off the prior Friday when working on Saturday), after initial training period
After initial training period, work schedule is 9am-5:30pm M-F one week and then M-Th / Sat the next week
Qualification
Required
Demonstrate a commitment to client satisfaction and an ability to communicate necessary information in a genuinely friendly and professional fashion
Speak clearly and have a professional telephone manner
Be computer literate and familiar with Microsoft Office
Be able to handle a multi-line phone system
Customer oriented, friendly and enthusiastic
Answer all inbound phone calls and emails in a timely and professional manner
Schedule, cancel, and re-schedule designer consultations and installation appointments
Greet office visitors and direct them to appropriate personnel
Effectively and efficiently communicate with customers, management, and other team members
Provide additional department support, as needed, including general clerical duties such as filing, copying, scanning, etc
Ability to work both independently and within a team environment
General office duties and working knowledge of computers
Able to multi-task and adapt to changing demands and shifting priorities
Reliable and punctual with good work ethic
Strong verbal and written communication skills
Strong personal organization skills
Able to work every other Saturday (will be off the prior Friday when working on Saturday), after initial training period
After initial training period, work schedule is 9am-5:30pm M-F one week and then M-Th / Sat the next week
All team members are background checked and must pass a drug test
Benefits
401(k)
Dental insurance
Employee discounts
Paid time off
Vision insurance
Company
Closets By Design
Closets By Design builds and installs closets, garage cabinets, and home offices.
Founded in 1982
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase