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Walgreens · 7 hours ago

Pharmacy Customer Service Associate

Colorado Springs, CO

Full-time

Onsite

New Grad, Entry Level

$16.16/hr - $18/hr

0+ years exp

Walgreens is a leading pharmacy store, and they are seeking a Pharmacy Customer Service Associate to enhance customer experience. The role involves assisting pharmacists, providing efficient checkout service, and engaging with customers to resolve issues and promote products.

Consumer GoodsHealth CarePharmaceuticalRetail

H1B Sponsor Likely

Responsibilities

Models and delivers a distinctive and delightful customer experience

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)

Provides customers with courteous, friendly, fast, and efficient service

Recommends items for sale to customer and recommends trade-up and/or companion items

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager

Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs

Has working knowledge of store systems and store equipment

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance

Complies with all company policies and procedures; maintains respectful relationships with coworkers

Completes special assignments and other tasks as assigned

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration

Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments

Qualification

PTCB certificationPharmacy systems knowledgeCustomer service skillsInventory managementMath skillsComputer skillsRetail experienceEnglish fluency

Required

Models and delivers a distinctive and delightful customer experience

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy

Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions

Engages customers and patients by greeting them and offering assistance with products and services

Resolves customer issues and answers questions to ensure a positive customer experience

Provides customers with courteous, friendly, fast, and efficient service

Recommends items for sale to customer and recommends trade-up and/or companion items

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed

Takes customer to OTC aisle when possible to assist in locating products

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records

Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader

Assists pharmacists in scheduling and maintaining work flow

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program

Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians

Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals

Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise

Completes resets and revisions as directed

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)

For consumable items, assists in stock rotation, using the first in, first out method and restock outs

Has working knowledge of store systems and store equipment

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance

Complies with all company policies and procedures; maintains respectful relationships with coworkers

Completes special assignments and other tasks as assigned

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration

Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits

Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred

Prefer six months of experience in a retail environment

Prefer to have prior work experience with Walgreens

Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications

Prefer good computer skills

Prefer the knowledge of store inventory control

Prefer PTCB certification

Company

Walgreens

Glassdoor3.1

Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.

Founded in 1901

Deerfield, Illinois, USA

10001+ employees

https://www.walgreens.com

H1B Sponsorship

Walgreens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (1)