Prestige Capital ยท 6 hours ago
Customer Service Agent
Canton, MA
Full-time
Onsite
Entry Level
$20/hr - $24/hr
2+ years expPrestige Capital Group is the owner and operator of Prestige Car Wash and Gas, seeking a self-motivated Customer Service Agent. The role involves managing customer inquiries, processing claims, and providing exceptional service while adhering to company policies.
Financial Services
Responsibilities
Work through customer reports, review camera footage to confirm or deny customer claims
Answer emails and calls from customers regarding their monthly car wash membership plans
Conduct thorough billing research based on customer requests to assist with refunds, cancelations or provide explanations to customers
Partner with the Customer Service Manager and Loss Prevention Team to answer incident reports filed by customers
Work with leaders to come to conclusions on customer claims and report back to the customer on the outcomes
Remain composed and professional when handling difficult customers, be able to stay in line with company policy while delivering difficult messages to customers
Provide world class service to our customers with a positive attitude and welcoming words striving to assist their needs while still maintaining the policy and procedures of the company
Assist other individuals within the office on daily tasks and assignments to help expedite projects
Make outbound calls to vendors or customers to get follow up information on their relationships with us, complete research or deliver status updates
Qualification
Required
strong written and verbal communication skills
positive attitude
strong work ethic
organized
ability to manage multiple tasks and responsibilities
ability to remain composed and professional when handling difficult customers
ability to stay in line with company policy while delivering difficult messages to customers
ability to provide world class service to customers
ability to assist other individuals within the office on daily tasks and assignments
ability to make outbound calls to vendors or customers
Preferred
2 years of experience with customer service preferred
proficiency in computer operations and software including Microsoft Office Suite not limited to Word, Excel & Outlook
Benefits
Full Benefits Package: Medical, dental, vision, 401(k) with match, and more (available to full-time employees)
Company
Prestige Capital
Prestige Capital is a commercial finance company specializing in factoring for Early Stage and Mid-Size companies.
11-50 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-02-22Acquired
2014-08-22IPO
Company data provided by crunchbase