OneMain Financial · 2 hours ago
Customer Service Specialist
Fort Worth, TX
Full-time
Onsite
Entry, Mid Level
2+ years expOneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. The Customer Service Specialist will respond to telephone inquiries and resolve issues related to customer accounts, ensuring high-quality service.
CreditFinanceFinancial ServicesInsuranceWealth Management
Responsibilities
Processing calls from internal and external customers
Maintaining accounts and updating information in various databases
Providing an explanation of programs, benefits, and policies
Tracking the reason for each call to ensure successful resolution
Qualification
Required
High School Diploma or equivalent
2+ years work experience
Must possess good verbal and written communication skills
Good listening skills and high degree of accuracy required
Self-starter, requiring little or minimal supervision
Must be able to handle multi-faceted tasks
Ability to resolve difficult or pressure situations with minimal supervision
Preferred
Customer service experience, contact center experience preferred
Benefits
Health and wellbeing options for team members and their dependents
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Continuing education
Bonus eligible
Paid time off
Paid volunteer time
And more
Company
OneMain Financial
OneMain Financial has been offering responsible and transparent loans for over 100 years.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.9B2025-03-13Post Ipo Debt· $600M
2024-11-04Post Ipo Debt· $900M
2018-01-04Post Ipo Secondary· $1.4B
Leadership Team
Doug Shulman
Chairman and Chief Executive Officer
Recent News
2025-11-08
2025-10-29
Company data provided by crunchbase