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Labcorp · 3 hours ago

IT Customer Support Service Specialist II

North Carolina, United States

Full-time

Onsite

Entry Level

$19/hr - $26/hr

1+ years exp

Labcorp is a leading life sciences company providing comprehensive clinical laboratory and drug development services. They are seeking an IT Customer Service Specialist to provide troubleshooting and IT support, handling both inbound and outbound helpdesk calls, and ensuring customer inquiries are addressed promptly.

BiotechnologyHealth CareHospitalLife ScienceMedicalPrecision Medicine

H1B Sponsor Likely

Responsibilities

Responsible for both inbound and outbound helpdesk phone calls from customers

Install, test, configure, troubleshoot and repair hardware/software for desktop support

Evaluate the nature of customer issues to determine the proper resolution

Escalate calls to Field Technicians or Level 2 support as needed

Document all calls in the ticketing system in an accurate and timely manner

Provide support for both Labcorp’s eProducts and Enterprise software applications

Setup, process and schedule eProduct requests received by Labcorp sales team

Create and maintain customer’s online access including password resets, username maintenance, software training and software installation

Respond to all customer inquiries within a timely manner

Ensure follow-up and completion of all outstanding client issues

Perform preventative maintenance and application updates as necessary

Monitor and ensure delivery of laboratory results to the client base

Work closely with teammates and direct supervisors to ensure completion of all job duties

Perform administrative/clerical duties and technical tasks as needed

Qualification

IT Support Call CenterTroubleshooting hardwareTroubleshooting softwareNetworking issuesIT CertificationsCustomer service experienceCommunication skillsTeamwork

Required

1+ years of experience in an IT Support Call Center environment is required

Prior experience troubleshooting hardware, software, and networking issues

Previous experience in a customer service position

Strong communication skills: both written and verbal

Ability to work independently or in a team environment

Flexibility to work overtime as needed

Preferred

Associates degree within Information Technology or Computer Science

IT Certifications such as A+ or Net+

Experience in the healthcare industry

Current or previous Labcorp experience

Experience with ticketing software is a plus

Candidates in Eastern Time given preference due to support hours

Benefits

Medical

Dental

Vision

Life

STD/LTD

401(k)

Paid Time Off (PTO) or Flexible Time Off (FTO)

Tuition Reimbursement

Employee Stock Purchase Plan

Company

Labcorp

Glassdoor3.6

Labcorp specializes in providing physicians with laboratory tests.

Founded in 1978

Burlington, North Carolina, USA

10001+ employees

https://www.labcorp.com

H1B Sponsorship

Labcorp has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)