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NOVOMATIC Americas · 2 weeks ago

Field Service Technician - Oklahoma

Buffalo Grove, IL

Full-time

Onsite

New Grad, Entry Level

NOVOMATIC Americas is the largest gaming technology company in Europe expanding its business to North America. The Field Service Technician will service, install, and repair Novomatic gaming products, ensuring optimal performance and compliance with industry standards while providing on-site support to customers.

GamblingGamingVideo Games

Responsibilities

Develops and maintains a professional image in representing Novomatic Americas Sales in both personal interfaces and those communicated via the phone and/or email

Travels 50% of the time outside of State and 50% within Oklahoma to support Novomatic’s customers. This includes installation of Novomatic machines, software updates, removals and any service related issues, and to help resolve customer needs on the products. Travels include weekends and after business hours; sometimes in short notice

Ensure all work complies with gaming regulations and industry standards, including security and safety protocols

Conduct regular maintenance and troubleshooting of slot machines and gaming systems to ensure optimal performance

Must have valid Driver’s License and clean driving record, and be able to operate service vehicle for majority of travel needs

Be able to apply electronic, mechanical and electrical principles and theories in testing, troubleshooting and repairing computerized gaming equipment

Interpret technical manuals in setting up and troubleshooting electronic systems and components

Utilize standard test apparatus or test equipment to conduct functional, operational, environmental and life testing to evaluate performance and reliability of prototype and production gaming equipment

Analyze and interpret test data

Provides to management and assigned sales team reports on all issues within the territory. Insures that the customers are well informed of all open issues with the products in their respective locations

Keeps customer advised of all issues impacting the completion of any service related issues

Keeps management abreast of competitive market trends and any issues that are/or may impede business

Helps install and represents the company at trade association meetings to promote the product

Train customers staff on the proper use and maintenance of slot machines and gaming equipment

Maintains timely and accurate expense account reporting

Maintain an accurate inventory of spare parts and tools, ensuring all necessary items are available for service tasks

Responsible for regular maintenance of the service vehicle

Maintain a good working knowledge of the product line and its application within the marketplace by participating in both internal and external training as needed

Complete detailed service reports after each job, documenting issues, repairs, and parts used, and submit these reports to management promptly

Efficiently manage time and prioritize tasks to meet service demands and deadlines

Perform other duties as assigned and or requested by management

Qualification

Electronics knowledgeTroubleshooting skillsGaming industry experienceMicrosoft Office proficiencyTechnical report writingCustomer service skillsBasic computer skillsProblem solvingCommunication skills