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Utah Community Credit Union (UCCU) · 8 hours ago

MSR

American Fork, UT

Part-time

Onsite

Entry Level

1+ years exp

Utah Community Credit Union (UCCU) is focused on providing excellent member experiences through a range of banking services. The role involves assisting members with their financial goals, managing transactions, and maintaining effective relationships while ensuring adherence to credit union policies.

BankingFinancial ServicesNon Profit

Responsibilities

Assumes responsibility for the effective and professional performance of member service transactions and account and loan maintenance

Provides excellent member service by answering questions, understanding concerns, deescalating problems, and resolving member issues

Actively and enthusiastically cross sells credit union products and services to meet member financial needs

Provides account services within established credit union policy and procedures by accurately and efficiently receiving deposits and loan payments; initiating wire transfers; cashing checks; ordering and issuing checks, issuing savings withdrawals; recording night and mail deposits; issuing cashier's checks; creating and issuing gift cards, and processing cash advances

Opens and closes varying types of consumer auxiliary accounts

Creates and performs Visa debit and credit card maintenance

Performs basic file maintenance and account changes

Assists with certificate of deposit accounts and renewals

Assists fraud victims by processing fraud disputes

Assists members with online and mobile banking technology

Maintains a cash drawer and avoids offages by balancing frequently and demonstrating transaction accuracy

Performs file maintenance and account changes as needed

Provides quality assurance through timely audits

Assists in servicing loans by processing such items as payoffs, address changes, collateral releases, and payment due date changes

Diligently works to increase job knowledge and performance through continuing education, training courses, and assigned certification program(s)

Assumes responsibility for establishing and maintaining effective and professional business relationships with members

Assists members new and future technology including ITM’s, palm scanners and coin machines, etc

Resolves member requests and questions promptly and courteously

Responds to voice mail, text, and email messages promptly and courteously

Ensures that the Credit Union's quality and professional reputation is projected and maintained

Counsel’s members regarding money management and financial matters

Assumes responsibility for establishing and maintaining effective coordination and communication with area personnel and with management

Assists other branch employees as needed

Completes reports and records promptly and accurately

Maintenance quality assurance through audits and all supporting documents as required

Attends meetings as required

Keeps Management informed of area activities and of any significant problems

Safely and precisely observes Branch opening and closing procedures

Assumes responsibility for related duties as required or assigned

Stays informed regarding local and national economic conditions and legal and regulatory changes

Ensures proper maintenance, cleanliness, and security of work area, desks, equipment, etc

Works a regular and predictable schedule

Qualification

Credit Union knowledgeMember service skillsAnalytical skillsCommunication skillsPublic relations skillsTyping skillsProfessional appearance

Required

High school graduate or equivalent

Knowledge of Credit Union account and loan services, policies, and procedures

Understanding of related legal and regulatory standards and required documentation

Knowledge of consumer banking practices

1-3 years of similar or related experience

Excellent member service, communication, and public relations skills

Professional appearance and attitude

Strong analytical and financial skills

Ability to operate related computer applications, and other business equipment including computer, printer, telephone, calculator, and notary stamp, if applicable

Good typing skills

Ability to deal with a variety of variables under only limited standardization

Able to interpret various instructions

Able to perform very simple algebra

Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias

Ability to prepare memos, reports, and essays using proper punctuation, spelling and grammar

Ability to communicate distinctly with appropriate pauses and emphasis; correct punctuation (or sign equivalent), and variation in word order; using present, perfect, and future tenses

Company

Utah Community Credit Union (UCCU)

Utah Community Credit Union (UCCU) is an organization rooted in the credit union philosophy of "people helping people" and built on traditional values of commitment to outstanding service, respect for others, and fiscal responsibility.

Founded in 1956

Provo, Utah, USA

501-1000 employees