Lifelong · 11 hours ago
Assoc Director, Housing Case Management
Seattle, WA
Full-time
Onsite
Lead/Staff, Director/Executive
$81K/yr - $100K/yr
3+ years expLifelong is a community health organization committed to removing barriers to health with relentless compassion. The Associate Director of Housing Case Management is responsible for the effective day-to-day operations of multiple housing support sites, overseeing client case management, and ensuring compliance with service contracts.
Health CareMedicalNon Profit
Responsibilities
Promote the highest quality housing stability and homelessness preventions service delivery in a culturally mindful manner by maintaining customer service standards and expectations
Act as a representative of Lifelong to all community partners, forging new connections and enhancing existing collaborations through timely contact and mutually beneficial programs and support
Active and ongoing communication with ReblX and other partnering agencies
Directly manage Housing Supervisor and Housing Case Management Team
Maintain effective, timely, respectful, and thorough communication in all directions to ensure staff, partners, community stakeholders, clients, funders, and senior management are well-informed and knowledgeable of the status of the program and related issues and projects
Communicate with all community partners to improve the mutual flow of referrals and gain/retain access to needed resources which enhance the lives of our clients
Collaborate with other managers and Lifelong staff to facilitate cross-functional services, policies, and expectations
Create positive and collaborative team morale and culture
Participate in the development of new staff positions including recruitment, interviewing, and onboarding of new staff
Direct and monitor caseloads, workflow, and setting of staff schedules
Ensure that all staff are adequately trained to be proficient within the current database, DFNet, and with data entry needs of HMIS
Manage employee performance by providing clear and concise job expectations, tools, and resources, and provides timely feedback to staff, including annual job performance evaluations
Oversees and provides avenues for staff to receive ongoing supervision, access to relevant training to enhance and improve client services, skill development training, clinical support, and opportunities for leadership development
Assist staff in locating and cultivating local housing and supportive services, drawing upon both internal and external resources and providers
Create performance improvement plans, schedule corrective training support and consultation, and work with the HR department, as needed
Enforce policies and procedures, mediate office conflicts, and address client grievances in a timely manner
Collaborate with the VP of Client Services in department administration and fiscal management of programs
Review and approve program, staff, and office expenditures
Review and approve staff and supervisor time-off requests and timesheets accurately and on time
Participate in all Quality Assurance activities as requested
Support as needed internal, department, administrative, and financial audits, and site visits
Maintain secure and confidential client information
Engage critical thinking skills to conduct thorough and comprehensive analysis of program successes and deficiencies
Analyze data and information to ensure correct, thorough, and appropriate action is taken to respond to programmatic challenges and opportunities
Perform other duties as assigned
Qualification
Required
Bachelor's degree (Master's preferred) in a social services or related field, or combination of related education and work experience
3-5 years of progressive experience in professional supervisory and leadership positions
3-5 years of experience in compliance in delivering housing to low-income persons supported by government grants and contracts
Demonstrated successful leadership skills and abilities
Demonstrated ability to develop collaborative, effective working relationships with a variety of community partner organizations, property managers/landlords, and other client supportive service personnel
Possess a working understanding of the Coordinated Entry Systems in King County and the HMIS systems for homeless persons in these counties
Possess an understanding of professional boundaries, social work ethics, and HIPAA rules
Demonstrated ability to supervise, train and coordinate staff and volunteers
Experience working with and supporting staff who engage with clients with complex behavioral barriers including psychiatric impairments, chemical dependencies, and traumatic life events
Experience working in harm reduction and housing first modalities with a trauma informed framework
Proven ability to work independently and in a collaborative team environment
Experience with group facilitation, conflict resolution, and a working knowledge of organizational development issues
Ability to communicate clearly and professionally in both verbal and written form
Comfort with public speaking and public outreach
Ability to respond quickly to change
Able to organize & prioritize multiple projects and meet deadlines in a time-sensitive environment
Demonstrated ability to work effectively under stressful conditions, exercising crisis management and de-escalation skills when needed
Ability to occasionally work a flexible schedule that will include evenings and weekends
Demonstrated skills and strong working knowledge of Microsoft Office suite of applications including Excel, Access, and Word
Benefits
Comprehensive medical, dental, and vision benefits
Generous vacation (3 weeks your first year), sick leave, and 2 personal days a year
401(k) match
Flexible spending accounts
Life insurance options
Long term disability
Mass transit subsidy
15 paid holidays per year
Company
Lifelong
Lifelong is a nonprofit organization that delivers food, housing, and health services to people living with chronic illnesses.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Erica Sessle
Chief Executive Officer
Marshall Curtis, MBA
Chief Strategy and Compliance Officer
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