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Walgreens · 5 hours ago

Customer Service Associate

West New York, NJ

Full-time

Onsite

New Grad, Entry Level

$15.92/hr - $18/hr

0+ years exp

Walgreens is a retail company focused on delivering a distinctive customer experience. The Customer Service Associate is responsible for engaging with customers, providing assistance, and ensuring efficient service at the checkout, while also maintaining store operations and merchandising standards.

Consumer GoodsHealth CarePharmaceuticalRetail

H1B Sponsor Likely

Responsibilities

Models and delivers a distinctive and delightful customer experience

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service

Engages customers and patients by greeting them and offering assistance with products and services

Resolves customer issues and answers questions to ensure a positive customer experience

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)

Provides customers with courteous, friendly, fast, and efficient service

Recommends items for sale to customer and recommends trade-up and/or companion items

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records

Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader

Implements Company asset protection procedures to identify and minimize profit loss

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise

Completes resets and revisions as directed

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)

For consumable items, assists in stock rotation, using the first in, first out method and restock outs

Has working knowledge of store systems and store equipment

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance

Complies with all company policies and procedures; maintains respectful relationships with coworkers

Completes special assignments and other tasks as assigned

Attends training and completes PPLs requested by Manager or assigned by corporate

Qualification

Customer serviceCash register operationRetail experienceProduct knowledgeEnglish fluency

Required

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred

Prefer six months of experience in a retail environment

Prefer to have prior work experience with Walgreens

Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Company

Walgreens

Glassdoor3.1

Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.

Founded in 1901

Deerfield, Illinois, USA

10001+ employees

https://www.walgreens.com

H1B Sponsorship

Walgreens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)