Fifth Third Bank ยท 5 hours ago
Lead CSR/Teller - Clintonville - Full Time
Columbus, OH
Full-time
Onsite
Senior LevelFifth Third Bank is a leading financial institution that connects great people to great opportunities. They are seeking a Lead CSR/Teller to provide excellent customer service, deepen customer relationships, and manage operational responsibilities within the financial center.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
Provide follow up to customer questions and find solutions to address issues
Be responsive and timely with correspondence to keep lines of communication open and clear
Maintain a position of trust and responsibility by keeping all customer business confidential
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior
Collaborate with Financial Center Manager to ensure all monthly cash counts are completed
Partner with Financial Center Manager to gather and report monthly FCA requests
Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office
Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed
Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes
Demonstrate sound judgment in decision making, abiding to established guidelines and procedures
Assist in training newly hired Customer Service Representative
During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
Build and maintain a working knowledge of the Retail products and services offered
Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
Perform other duties as assigned
Qualification
Required
High school diploma/GED
Work involves extensive cash handling
Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision
Work involves contact with the public, adhere to dress code guidelines
Must have the ability to interact comfortably and confidently with the public
Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution
Act as a leader and a resource for both customers and platform team
Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity
Need to have flexibility in scheduling
Benefits
Comprehensive benefits and differentiated compensation offerings
Extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
Founded in 1858
10001+ employees
H1B Sponsorship
Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
Recent News
2025-12-30
Morningstar.com
2025-12-18
Company data provided by crunchbase