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Omega Systems · 10 hours ago

Field Service Engineer (39165)

Client Location - Irvington, NJ 07111

Full-time

Onsite

Mid Level

$65K/yr - $70K/yr

3+ years exp

Omega Systems is seeking a Field Service Engineer to support customer environments both hosted at Omega and on-site. The role involves deploying laptops and desktop equipment, providing ongoing maintenance support, and working with senior technical staff to resolve server and network issues.

Cloud ManagementConsultingCyber SecurityInformation Technology

Responsibilities

Troubleshoot and repair PC, laptop, and printer hardware-related problems

Troubleshoot and repair software-related problems

Troubleshoot and repair network-related problems

Administer and maintain Microsoft Windows Server installations

Administer and maintain Network equipment

Communicate with customers on recommended problem resolutions

Generate reports and status updates on customer IT infrastructure

Work with Omega team on project design to improve Customer environment and processes

Document problems and associated resolutions in Omega Systems ticketing systems

Recommend new products and services to maintain or increase the overall stability and performance of the customer’s environment

Work directly with Omega Service Desk and Omega Data Center team to resolve escalated issues

Maintain certifications specific to job requirements as outlined by Omega Systems

Ability to lift and transport objects weighing up to 50lbs

Provide consultative services to customers to determine specifications related to hardware, software or information systems

Design and develop computer systems based on customer requirements

Provide analysis of these computer systems to make sure customer requirements are met

Provide ongoing analysis of customer processes and procedures to determine areas for technical innovation or improvements

Document computer systems and customer environments to provide ongoing support and improvements

Provide timely resolution to technical support issues while following company standards

Properly log, prioritize, assign, track, and respond to incidents and requests promptly

Identify and resolve incidents within agreed SLAs, policies, and procedures

Monitor incident trends and identify recurring incidents for resolution

Ensure that all relevant incidents are linked to an appropriate problem

Install and maintain desktops, laptops, and other related hardware and software

Use advanced tools and technical knowledge to remediate customer problems and conduct scheduled installs

Troubleshoot and correct defects in existing hardware and software systems

Responsible for installation, testing, troubleshooting, and repair of desktops, laptops, and network equipment

Responsible for installation and support of customer-specific software applications

Qualification

Information TechnologyMicrosoft applicationsActive DirectoryNetwork troubleshootingDesktop supportServer supportHP equipmentDell equipmentLenovo equipmentCustomer serviceMulti-taskingProblem-solvingTime management