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Modula USA · 8 hours ago

Field Technician

United States

Full-time

Onsite

Entry Level

1+ years exp

Modula USA is the leading US manufacturer of vertical lift modules and automated storage systems. The Field Technician role focuses on providing technical installation and customer support service, ensuring customer satisfaction through effective problem-solving and maintenance of equipment.

LogisticsManufacturingSalesSupply Chain Management

Responsibilities

Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends action necessary to correct situation to customer

Exhibits a professional demeanor, promotes goodwill between the company, dealers, vendors, and customers by providing a superior level of customer service

Observes, analyzes, and determines corrective course of action for service and repair of customer equipment

Performs necessary repairs to correct analyzed situations in a professional and productive manner

Performs scheduled maintenance on equipment for contracted customers according to Modula Scheduled Maintenance policies and procedures and proactively addresses needed repairs with Customer

Prepares necessary documentation relating to each service call in a neat and accurate manner

Follows safety rules and ensures that hazardous waste is disposed of properly

Provide one-on-one, end-user problem resolution either on-site or by using phone communication

Deliver, tag, set up, and assist in the configuration of end-user hardware, software, and peripherals

Coordinate appropriate repair of equipment and software covered by third-party vendors

Support service team with answers to frequently asked questions from dealer, vendors, and customers

Participate in a 24/7 on-call rotation

Actively utilize Modula provided training programs to increase knowledge, skill, and proficiency

Performs other duties as assigned

Maintains parts and supplies inventory in Company provided tool kit

Maintains tool kit to ensure that it is clean and organized

Performs factory-authorized modifications per specifications

Responsible for providing maintaining tools required for performing the job effectively and safely

Responsible for keeping work area clean and free of clutter and keeping tools clean and in good repair

Responsible for following customer's safety and housekeeping guidelines while on customer site

Qualification

Mechanical aptitudeElectrical aptitudeHydraulic experienceVLM experienceAutomation systemsMS Office proficiencyCustomer service skillsTraining abilitySafety awarenessCommunication skillsProblem-solving skillsTeamworkAdaptabilityAttention to detail

Required

High school education, plus one to three years mechanical, electrical and hydraulic experience in a similar environment or equivalent in college or vocational education

Ability to communicate effectively with customers, management, and co-workers

Ability to read metrics and read and interpret schematics

Ability to read and understand necessary service and training manuals

Ability to maintain a good understanding of industry innovations and product availability to make recommendations based on customer need

Ability to effectively utilize volt, ohm, and multi-meters

Demonstrate a strong mechanical and electrical aptitude

Candidate must have a valid Passport or acquire one within 90 days of hire

Strong computer skills, including proficiency in current versions of MS Office is required, and must be able to navigate custom databases and on-line document management software

Candidate must be old enough to rent vehicle in the United States

Travel up to 80% is required as our customers are located throughout North America

Ability to safely operate drill, hand tools, forklift, scissor lift, and work at heights (via ladder or lift) of 45+ feet is required. (Forklift and scissor lift training will be provided.)

Ability to conduct training

Pre-employment Physical Exam

Passing Federal Level Background Check

Clean Motor Vehicle Record

Drug Screening

Preferred

Prior experience with VLM's, automation, ASRS Systems, or carousels preferred

Additional language is a plus

Company

Modula USA

Modula designs and produces automated storage solutions that dramatically boost productivity and accuracy, reduce storage space requirements, and enhance worker safety and job satisfaction.

Founded in 1987

Lewiston, Maine, USA

201-500 employees