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UAMS - University of Arkansas for Medical Sciences · 5 hours ago

Intermediate Clinical Application Analyst

United States

Full-time

Remote

Mid Level

3+ years exp

The University of Arkansas for Medical Sciences (UAMS) is a collaborative health care organization focused on improving patient care. The Clinical Application Analyst Intermediate supports Patient Access Support Services, primarily working with system applications like Epic Cadence to enhance scheduling templates and decision trees under general supervision.

EducationHealth CareNon Profit

No H1B

Responsibilities

Consults with users to identify current operating procedures and clarify process objectives

Defines system and user workflows to illustrate the sequence of steps needed and describe logical operations involved

Converts user specifications into functional specifications

Assists with the development of implementation plans and advance communication to all impacted stakeholders regarding scheduled system updates/upgrades

Adequately tests all system changes and builds to appropriately mitigate or eliminate system risks and adverse effects

Facilitates communication and acts as a primary liaison between teams, users, and vendors

Provides regular feedback to the team lead and/or management on the status of work responsible for or assigned

Reviews and writes clear documentation to describe system processes, installation, and operating procedures

Assists with the development of training materials to meet educational requirements

Develops reports and extracts and works to define interface requirements. Works closely with report writers, data warehouse, and interface teams to meet operational and regulatory needs and requirements

Uses cognitive reasoning skills, the appropriate level of application knowledge, and experience to research problems in order to determine the root cause, potential solutions, and recommendations for resolution

Appropriately evaluates the relative priority of the request, keeping in mind factors such as patient safety, regulatory requirements, and deadlines, as well as the effectiveness of alternative interim solutions

Documents issues and initiates issue tracking. Reports problems or issues to software vendors or other IT departments as appropriate. Monitors and progress of software vendors or other departments to manage the timely resolution of issues. Meets escalation expectations when objectives and deadlines are at risk

Maintains clear communication with end users, as well as IT and operational leadership to receive appropriate governance approvals and keep relevant stakeholders informed of issue status and expected resolution dates

Provides mentorship and guidance for other analysts

Shows attention to detail and ability to adequately gauge and respond to urgent organizational needs

Consistently demonstrates that newly acquired knowledge and skills are incorporated into actual practice

Works to reduce duplication of effort within the department and across the organization

Actively participates in process and quality improvement

Qualification

Epic Cadence CertificationIT experiencePatient access experienceClinical experienceCommunication skillsMentorshipAttention to detailProblem-solving

Required

High School Diploma plus 7 yrs. IT experience or patient access/clinical experience or any combination of the two

Associate's Degree in Clinical, Healthcare, Business, IT, or related field plus 5 yrs. IT experience or patient access/clinical experience or any combination of the two

Bachelor's Degree in Clinical, Healthcare, Business, IT, or related field plus 3 yrs. IT experience or patient access/clinical experience or any combination of the two

Post Graduate Degree in Clinical, Healthcare, Business, IT or related field plus 1 yr. IT experience or patient access/clinical experience or any combination of the two

Epic Cadence Certification – Must currently be certified or obtain within 12 months

Preferred

Proof of Veteran Status

Benefits

Health: Medical, Dental and Vision plans available for qualifying staff and family

Holiday, Vacation and Sick Leave

Education discount for staff and dependents (undergraduate only)

Retirement: Up to 10% matched contribution from UAMS

Basic Life Insurance up to $50,000

Career Training and Educational Opportunities

Merchant Discounts

Concierge prescription delivery on the main campus when using UAMS pharmacy

Company

UAMS - University of Arkansas for Medical Sciences

Glassdoor3.6

UAMS is the state’s only comprehensive academic health center, with colleges of Medicine, Nursing, Pharmacy, Health Professions and Public Health; a graduate school; a hospital; a northwest Arkansas regional campus; a statewide network of regional centers; and seven institutes: the Winthrop P.

Founded in 1879

Little Rock, Arkansas, USA

10001+ employees