Logz.io · 9 hours ago
Director of Technical Account Management – North America
Boston, MA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expLogz.io is seeking a commercially minded revenue leader for the role of Director of Technical Account Management in North America. This position involves owning core revenue outcomes and shaping commercial strategy while leading a team focused on delivering customer value and long-term revenue impact.
AnalyticsArtificial Intelligence (AI)Big DataEnterprise SoftwareSaaS
Hiring Manager
Yael Ratner Hendry🎗️
Responsibilities
Build, lead, and develop a high-performing TAM organization across account management, technical success, and support
Own renewal forecasting, planning, and execution to deliver predictable retention and upsell outcomes
Lead commercial engagements, including pricing, negotiations, contract structure, and value realization conversations with customers
Guide customers through the adoption of leading AI and data-driven products, demonstrating clear ROI to support expansions and renewals
Implement scalable commercial processes that drive renewal discipline, expansion pipeline development, and account-growth execution
Partner cross-functionally with Sales, Product, and Finance to influence commercial strategy and maximize customer lifetime value
Qualification
Required
Ability to work on-site in our Boston office at least 3 times per week
5+ years in technical customer-facing roles with direct commercial or quota-adjacent responsibility (TAM, SE, CSM, AM, PS, etc.)
3–5 years selling to highly technical buyers (DevOps, developers, IT) with strong technical and commercial fluency
Curiosity and competence across data, AI, cloud, consumption models, and modern SaaS economics
3–5+ years in post-sales or revenue leadership roles at high-growth SaaS companies, successfully leading teams through change
Proven record of delivering renewal, retention, and upsell targets
Demonstrated success in pricing strategy, commercial negotiation, and value-based selling
Familiarity with cloud/SaaS markets (observability, log management, cybersecurity, DevOps a plus)
Ability to interpret market signals and convert them into expansion and competitive wins
Excellent communication, negotiation, executive-level influence, and customer credibility
Company
Logz.io
Logz.io provides a scalable and intelligent machine data analytics platform built on ELK and Grafana for monitoring modern applications.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$121.9MKey Investors
Pitango VCGeneral CatalystOpenView
2020-11-24Series E· $23M
2019-05-29Series D· $52M
2017-11-15Series C· $23M
Leadership Team
Tomer Levy
CEO, Co-Founder
Dana Harduf
VP of Global HR
Recent News
2025-06-06
Company data provided by crunchbase