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Boxer Property · 2 hours ago

Helpdesk Specialist

Dallas - Dallas, TX 75234

Full-time

Onsite

New Grad, Entry Level

Boxer Property is seeking a Help Desk Specialist who serves as the first point of contact for technical support within the organization. This role provides assistance for desktop systems, applications, and building technology systems, ensuring timely and effective support to minimize downtime and maintain productivity.

Building MaterialReal Estate

Responsibilities

Provide first-level support for end-users via ticketing system, phone or email

Diagnose and resolve desktop, laptop and software issues within defined SLAs

Support and configure Microsoft 365, Teams and related collaboration tools

Manage and maintain devices through Microsoft Intune, including compliance, enrollment and remote troubleshooting

Create and manage Active Directory and Azure AD user accounts and permissions

Manage company cell phone accounts, configuration and unified deployment

Perform adds, moves and changes for softphones using Microsoft Teams and 8x8

Collaborate with vendors to resolve Internet, fax or circuit-related issues

Travel to local business offices to perform onsite support and maintenance

Conduct routine maintenance on desktops, laptops and network-connected systems

Apply security patches, firmware updates and configuration changes

Monitor and respond to alerts from Intune, endpoint protection and monitoring tools

Provide Tier 1 and Tier 2 support for Access Control Systems and Video Surveillance Platforms

Maintain documentation for hardware, software and building system configurations

Develop and maintain user guides, quick reference materials and FAQs

Conduct onboarding sessions and IT orientation for new hires

Maintain internal SOPs and contribute to process improvement initiatives

Track and analyze help desk ticket trends and performance metrics

Participate in IT Inventory Management activities

Recommend system enhancements based on recurring issues

Generate reports for management on service response and resolution times

Qualification

Microsoft 365Technical troubleshootingMicrosoft IntuneCompTIA A+ITILAccess Control systemsVideo Surveillance systemsNetwork fundamentalsAnalytical skillsMulti-taskingCommunication skillsDetail-orientedTeam-focused