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Birch Family Services · 2 hours ago

Vice President, Quality Assurance (36543)

Administrative Office - New York, NY 10001

Full-time

Onsite

Director/Executive

$150K/yr - $165K/yr

10+ years exp

Birch Family Services is a leading provider of education, employment, and community support services for individuals with autism and developmental disabilities and their families in New York City. The Vice President (VP), Quality Assurance (QA) is responsible for developing and implementing quality improvement initiatives to ensure compliance with regulatory and funding sources, as well as supporting the agency’s education programs.

ChildrenFamilyNon ProfitTrainingWellness

Growth Opportunities

Responsibilities

Collaborates with Human Resources on recruitment activities, and interviews. After the onboarding processes, works with management to train, coach, and mentor, staff on all levels to ensure consistent and effective communication of agency policies and procedures in relation to delivery of quality services and incident reporting requirements

Conducts periodic program site reviews and evaluation of systems including but not limited to those related to service delivery, management of personal funds, health and safety of persons supported, and staff training, to ensure compliance with all applicable mandates

Prepares site visit reports and based on the findings, makes recommendations, provides technical assistance and/or training as appropriate

Conducts regularly scheduled QA team meetings, chairs the Incident Review Committee, collaborates with managers/administrators in the development of the CS Quality Improvement/Risk Management Plan, coordinates all related activities and prepares QA reports for the Compliance Officer, Board of Directors and as requested

Oversees the incident management function including but not limited to ensuring incidents are reported properly and in a timely manner, immediate corrective actions are taken to safeguard the health and safety of persons supported, all notifications are made, incidents are investigated timely and thoroughly, documentation and follow-up is completed in accordance with all applicable laws, regulations and agency policies

Responds timely to requests from internal and external entities including but not limited to OPWDD Incident Management Unit, Division of Quality Improvement, Office of Fire Prevention and Control, NYS Justice Center etc

Reviews, monitors, and develops various tracking systems related to incident management (e.g., IRMA entries, investigations, incident review committee meetings and recommendations, Corrective Action Plans (CAPS), etc.) and follows-up as needed with internal and external parties to ensure compliance with applicable laws, regulations and agency policies

Prepares reports based on their analysis of incident data that identifies trends within and across programs and includes recommendations for improving the quality of services and protecting the health and safety of persons supported

Keeps informed of all newly promulgated, modified and existing codes, rules, regulations, administrative memoranda, protocols, manuals, etc., informs agency managers/administrators of all regulatory changes and their impact on programs and current practices

Participates in industry-wide committees such as the InterAgency Council QA Committee

Attends OPWDD webinars including but not limited to those pertaining to quality improvement and incident management

Identifies, makes recommendations and collaborates with the management team to assist in the development/modification of policies, procedures protocols and/or training needed to ensure compliance in response to changes in federal, state, city regulations and Agency standards

Assists with audit preparation and survey activity, proposes solutions for areas of concern, and collaborates with administrators and management to develop POCAs as needed. Works with managers/coordinators to ensure timely follow-up of recommendations and/or corrective actions and where appropriate implements changes across the CS division

Participates in agency committees as assigned (e.g., Compliance, Human Rights, Risk Management and Safety), survey teams, the agency’s quality improvement process, and in external committees, seminars and/or training as applicable

Represents the agency at conferences, provider association committees or other relevant professional entities

Upholds regulatory and compliance requirements and adheres to all agency policies, procedures, and protocols

Completes other tasks and duties as assigned

Qualification

Quality Assurance managementRegulatory complianceIncident managementData analysisPolicy developmentMicrosoft OfficeFirst Aid/CPRCommunication skillsOrganizational skillsCritical thinkingInterpersonal skillsTeam collaboration

Required

Minimum BA/BS in a human service field, significant QA management experience considered, MA/MS preferred

Minimum of 10 years of experience providing services and/or working with people with IDD in residential, day, educational and/or vocational placements, with at least 5 years of experience at the Quality Assurance management level

Demonstrates an extensive knowledge and understanding of OPWDD, federal, state and city laws, regulations, codes and policies related to and/or governing services for persons with IDD

Experience in interpreting regulatory requirements, developing systems, writing policies and procedures and collaborating with management to implement systems and to comply with governing regulations

The ability to travel to various locations throughout the NYC region is required

Excellent management, communication, and organizational skills with the ability to prioritize and handle multiple projects concurrently

Demonstrates professionalism, represents the agency in a positive manner and develops strong working relationships with both internal and external stakeholders

Demonstrated competency in written, verbal and computational skills to present and document records in accordance with program standards and promotes continuous quality improvement

Excellent critical thinking, data analysis and problem-solving skills to identify and implement strategies to improve services and ensure regulatory compliance

Ability and willingness to obtain various certification(s) and/or to learn a variety of strategies used to support persons receiving services in order to effectively evaluate the quality of services being provided and to make recommendations accordingly. This may include but is not limited to: Incident Investigator certification, program evaluation methodologies, First Aid/CPR, SCIP-R, Personal Outcome Measures (POMS), Person-Centered Thinking and behavioral strategies, etc

Proficient in the use of computerized systems such as Microsoft Office applications, PrecisionCare, PayCom, virtual platforms and/or agency systems to track compliance and develop reports as requested

Ability to work a flexible schedule, both on-site and remote, as necessary

Ability to respond to inquiries or complaints, including those of a sensitive and confidential nature, under a variety of circumstances, from individuals, managers, employees, regulatory agencies, vendors, or applicants