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ConnectWise · 6 hours ago

Manager, Learning & Development

Tampa, FL

Full-time

Hybrid

Mid, Senior Level

4+ years exp

ConnectWise is a leading global software company dedicated to the success of technology solution providers. The Manager of Learning and Development is responsible for leading a team focused on designing and delivering training content about ConnectWise products, managing both administrative and technical aspects of Learning Management Systems.

B2BCloud Data ServicesConsultingInformation TechnologyLegalSaaSSoftware

Responsibilities

Sets goals and objectives for team members for achievement of operational results

Supervises support and/or professional level colleagues

Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders

Leads and prioritizes the daily activities of the team

Manages, mentors, and coaches to develop a collaborative and dynamic team

Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency

Manages University content for ConnectWise suite of products in accordance with organizational policies and goals

Assures that all courseware (how to videos, courses, blueprints, recorded webinars, etc.) are updated to support product releases

Oversees all operational aspects of LMS

Ensures all necessary internal process documentation is organized and functional for corresponding colleagues

Supervises, onboards, and develops training for the University team and establishes career growth opportunities

Ensures that University eLearning materials are aligned to company strategies and initiatives

Ensures the continued use of appropriate technology to create and maintain effective, timely end-user instructional content for partners and colleagues

Participates in occasional content definition and creation of partner-facing training

Assists other departments with defining and creating eLearning content and materials for partners or colleagues

Ensures that web-content meets established guidelines and organizational goal

Qualification

Instructional DesignLearning Management Systems (LMS)LeadershipProject ManagementContent Management Systems (CMS)Graphic DesignAnalytical SkillsCommunication SkillsTeam CollaborationProblem-Solving

Required

Ability to manage projects and processes independently with limited supervision

Exceptional leadership and customer service skills

Willingness to work in a team environment

Strong organizational skills to give the team direction

Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events

Excellent presentation and communication skills

Ability to interact positively and openly with peers, subordinates, upper-management, and external business contacts

Ability to translate market requirements and business objectives into changes in online content

Strong project management, leadership, and team building skill

Basic knowledge of CSS/HTML

Understanding of search, SEO, and designing with web standards

Strong analytical and problem-solving skills

Ability to resolve, or coordinate the resolution, of complex problems in a flexible and logical manner

Knowledge of learning and development best practices and instructional learning methodologies

Strong knowledge and skills in graphic and multimedia design, production, and content authoring tools like Photoshop, Illustrator, Premier Pro, or Articulate

Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment

Bachelor's degree in related field or equivalent business experience

4+ years of relevant experience

2+ years of managerial experience

Experience using CMS, Documentation Management System, LMS, and/or responsive web design

Experience with learning technologies like Articulate, Captivate, Camtasia, or Lectora

Experience in instructional design